Victor Feb Calunangan

I bring a well-rounded background in customer service, virtual assistance, and healthcare support, with hands-on experience in fast-paced and client-focused environments.

My core strength lies in communication and customer handling. Having worked as a call center representative, I am highly skilled in managing inbound and outbound calls, addressing customer concerns, handling objections, and delivering solutions while maintaining a professional and empathetic tone. I am confident in following scripts while also adapting naturally to conversations to ensure a positive customer experience.

I also have solid experience in real-time multitasking and data management. I am comfortable handling calls while simultaneously documenting interactions, updating customer records, managing schedules, and navigating CRM systems. This ability allows me to maintain accuracy and efficiency even under pressure.

In my role as a Virtual Medical Assistant, I developed a strong understanding of healthcare workflows, including appointment setting, patient coordination, and administrative support. I am detail-oriented and understand the importance of confidentiality, accuracy, and timely communication in medical environments.