VICTOR
ESTEBAN
GARCIA
SALES/BUSINESS DEVELOPMENT REPRESENTATIVE
SENIOR LOAN PROCESSOR/ENGAGEMENT SPECIALIST
Contact
Date of birth: May 26, 1957
Address: Pasig City,
Philippines,1607
Email:
estebangarciavictor1@gmail.
com
Mobile number:-
LinkedIn:
https://www.linkedin.com/in/
victor-esteban-garcia880b5a287/
LinkedIn sales navigator:
facebook.com/victor.e.garcia.357
Skype ID: live:
cid.a16d607561a2d56d
Viber:-
WhatsApp :-
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DEVICE SPECIFICATIONS
DEVICE NAME: LAPTOP-3I49F2I6
LENOVO I5 8rM 5112 STORAGE II GEN
PROCESSOR: 11th Gen Intel(R) Core (TM) i51155G7 @ 2.50GHz 2.50 GHz
SYSTEM TYPE: 64-bit operating system, x64based processor
Windows 11 Home Single Language
VERSION: 22H2 11/08/2023 os:-
LENOVO I5 8rM 5112 STORAGE II GEN
Main interne Provider: Converge
Communications
90 Mbps download speed.
90.46 Mbps upload speed
Back up internet: Sky communications
100 Mbps download.
100 Mbps upload
SUMMARY
I have more than a decade of dedicated professional
experience performing various tasks as a Business
Development Representative, Senior Loan processor,
Inbound/Outbound sales representative, and Customer
Service/Engagement specialist. Making inbound and
outbound calls, maintaining email management. Updating
CRM data, Proficient with Microsoft Office applications,
CRM, Salesforce, Google Documents, Google Meet, Zoom,
Cisco, FLEX, and Vici, and other phone devices.
During my years of dedicated experience, I learned high-end
Sales, customer relations and engagement management.
By Active listening, I was able to cultivate the customer's pain
points, providing empathy and assurance for the best
solutions to the problems, closing with customer
satisfaction. I remembered how to handle irate customers
and their objections, deliver the best spiel, and provide the
best solutions tailored to the customer concerns and needs.
As I learned more about emails management and back-office
jobs it increased my professional capacity and GAINED more
experience.
Through years of dedicated work with various industries from,
digital VoIP providers, financial accounts, loan management,
analog telecommunication and internet providers, ecommerce, non-profit organizations, and senior loan
processors, I have developed skills that I can deliver to the
company I will be working for, and the best part is helping
people. And I am able and capable of working for the next 5
years of my corporate life.
WORK EXPERIENCE
April 02, 2023 – present
Lawn Starter, Texas, USA
Sales phone consultant (B2C-B2B)
Presently engaged as sales phone consultant for inbound
and outbound sales engagement acquiring sales from B2C
customers and providing jobs to B2B providers and partners.
End to end sales Engaged in marketing, sales, customer
service, billing and after sales service.
October 02, 2023 – February 06, 2024
Business Development Executive (B2B)
Full Potential Solution
(Digital internet – Voice over Internet Protocol)
Lead Generation and lead mining from various social media
platform and Search Engines for small and medium business
in US and its territories, Canada, Mexico. Qualifying the
leads and building a robust sales pipeline. Performing B2B
outbound calls (150-200/day). Building strong relationships
with potential clients, nurturing a good fit customer, updating
status in CRM Salesforce. Active listening and
acknowledging the customer needs and knowing the pain
point of the customer and provide the best solutions based
on solutions tailored fit for the customer on our product
versus competitors. Performing tasks (end-to-end sales)
from cold calls to verification of the business to negotiations
leading to contract signing.
January 2019–August 2023
Senior loan processor • mid-executive
Teleperformance Philippines
mid-executive (Financial Account) ( B2C )
Engaged in direct customer contact for unsecured personal
loans. Performing direct customer engagement and multitasking jobs as a personal loan verification specialist,
verifying employment/income source and income amount
from submitted tax documentation and other sources of
income, bank statements. Calculating monthly income and
submission for final review. For approval, denial, or asking for
additional documents for submission.
Jan 2013 - Jan 2019
Engagement specialist • Customer Service Representative
mid-executive STARTEK PHILIPPINES
Internet and cable provider (spectrum) (B2B -B2C)
Provide excellent customer engagement experience with
every call. Meeting KPI requirements and providing
outstanding attendance. Telecommunication industry
(SPECTRUM), cable TV and internet provider,
Outbound/Inbound sales, responsible for day-to-day
customer interaction with sales and customer care.
Sep 2012 - Feb 2013
Outbound Sales Representatives
RESULTS MANILA INC
(Analog -Telecommunication) (B2C)
Provide direct customer service representation as a live
advisor to Virgin Mobile and Assurance Wireless customers,
a leading telecommunication industry in the United States of
America. Also responsible for maintaining customer
satisfaction by providing correct information, satisfying
customer Complaints, registering new clients,
troubleshooting, and facilitating their payments through
debit/credit cards and prepaid cards. Maintain revenue goals
by quarter and year to date and provide good results in the
company set matrix. Identifies, - Handles all inquiries
[telephone and mail].
April 2012 to August 2012
ADITYA BIRLA MINACS, Makati city - PH
Customer Service Representative (B2C)
Financial Account (Mastercard)
Identifies, solicits, and sells Mastercard products directly to
the Canadian market. Provide direct marketing and sales
support to field/distribution sales organizations. Manage,
help generate, and qualify as well as process sales leads.
Also responsible for maintaining customer, prospects, and
competitor databases and assessing, devising, and
implementing marketing promotions. Generate new business
through outbound calls and follow up on incoming sales
leads. Maintain revenue goals by quarter and year to date.
handles all sales inquiries [telephone and mail].
April 2009 to October 2011
NATIONAL RELIEF CHARITIES, Pasig City - PH
Non-profit Organization
Outbound Sales Representative (B2B -B2C)
Provide direct marketing and sales support to the sales
organization. Manage, help generate, and qualify as well as
process sales leads. Also responsible for maintaining
customer, prospects, and competitor databases and
assessing, devising, and implementing marketing
promotions. Generate new business through outbound calls
and follow up on incoming sales leads. Maintain revenue
goals by quarter and year to date. Identifies, solicits, and
sells products directly to the American public. Handles all
sales inquiries [telephone and mail]. Follow up with leads
generated via Trade Shows and websites.
September 2008 to March 2009
IBEX Philippines
Hanston bldg.
Emerald Avenue, Pasig city
Outbound Sales Representative
(Educational plan and loan Advisor) (B2C)
Direct interaction thru inbound and outbound call to
American college students for their curriculums and student
loan program. Part of the job is the verification of the records
submitted, performing background checks, examining
student records and school attended. Advising on the
curriculum for the intended college or university in relation
with student loan programs.
February 2008 to August 2008
INTELLICOM. Pasig city, Philippines
Industry Call Center / IT-Enabled Services / BPO
Inbound Sales Representative (B2C)
e-commerce
Specialization Personal Care/Beauty/Fitness Service
Monthly Salary PHP 16,000
Employed for six months as inbound/outbound telemarketer
for American consumers handling Food supplements and fat
burner products.
Company dissolved.
