Victor Escalante

Victor Alfredo Escalante Regalado 📍 Residencial Marsella Q6 k32, San Juan Opico, La Libertad, El Salvador 📧-| 📞 - 📱 FaceTime / iMessage / WhatsApp: - Date of Birth: March 10, 1982 | Pronouns: He / His Professional Summary I am a results-driven professional with over 9 years of progressive experience in operations management, property management, and project leadership. I specialize in optimizing operational workflows, overseeing multifamily and commercial properties, and executing capital improvement initiatives. With a strong focus on efficiency, strategic planning, and team leadership, I bring measurable impact to every organization I work with. Education • • • • MBA, York University – California, USA – 2011 BBA, Escuela Superior de Negocios – Guatemala City, Guatemala – 2010 BBA, Universidad José Matías Delgado – La Libertad, El Salvador – 2005 High School Diploma, República de El Salvador – 1999 Core Competencies • • • • • • Operations Management: Streamline workflows, implement systems for efficiency, and reduce operational costs. Property Management: Manage large residential portfolios, maintain high occupancy, and foster tenant satisfaction. Project Leadership: Plan and execute property renovations, capital improvements, and strategic initiatives. Team Leadership: Develop and motivate staff, build collaborative teams, and ensure alignment across departments. Financial Oversight: Budget planning, expense control, and financial reporting for multifamily assets. Vendor & Stakeholder Management: Build and maintain professional relationships to support business objectives. Professional Experience • Operations Manager – Jevons Property Management (2023 to 2025) • • • • Property Manager – Jevons Property Management (2019 to 2023) • • • • • • Directed all marketing efforts for property listings, increasing qualified applicant traffic by 40%. Implemented branding and advertising campaigns across digital platforms. Collaborated with leasing and operations teams to ensure cohesive communication and branding. Finance Manager – TELUS International El Salvador (2005 to 2015) • • • • Managed over 500 residential units across multiple locations. Increased occupancy rates through targeted leasing strategies and superior tenant service. Led budget planning, vendor coordination, and capital project execution, ensuring portfolio profitability. Marketing Manager – Jevons Property Management (2016 to 2019) • • Oversaw day-to-day operations for a growing residential property portfolio. Implemented operational systems that improved efficiency and reduced maintenance response time by 30%. Developed SOPs and KPIs to monitor performance and enhance service delivery across multiple sites. Oversaw budgeting, forecasting, and reporting functions for regional operations. Led a team of financial analysts and accountants, improving reporting accuracy and timelines. Played a key role in optimizing financial workflows and ensuring regulatory compliance. Tier 2 Supervisor – Sykes El Salvador Limitada (2003 to 2005) • • • Supervised a team of customer service agents providing technical support for North American clients. Delivered training, performance evaluations, and quality control initiatives. Improved team performance metrics and customer satisfaction scores. Skills • • • • • • • • • Social Media Marketing: Experienced in creating and managing social media campaigns to increase engagement and drive leads. Marketing: Skilled in developing marketing strategies that align with business goals and enhance brand visibility. Market Research: Able to gather, analyze, and interpret market data to inform strategic decisions. Spreadsheet: Proficient in organizing, analyzing, and visualizing data using spreadsheet software. Google Sheets: Experienced in collaborative data tracking and analysis using Google Sheets. Excel: Advanced skills in Microsoft Excel including pivot tables, VLOOKUP, and data analysis tools. Google My Business: Capable of managing business listings to improve local SEO and customer engagement. Appfolio: Proficient in using Appfolio for property management, accounting, and tenant communications. Payroll: Experienced in processing payroll accurately and on time using various HR and accounting platforms.