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Professional Summary
I am an Operational Support Specialist with over 10+ years of experience in project coordination,
executive assistance, and operational management.
I have had the pleasure of working for dynamic companies like Numera Consulting Group, Summit
Solutions Inc., and Gannett where I handled complex projects and provided high-level support to
executives and teams.
I am proficient in:
Project Management & Coordination: Asana, Trello, Jira, Monday.com, Smartsheet
Administrative Support: Complex Calendar Management, Travel Coordination, Document Preparation,
Event Planning
Marketing & Communication: Social Media Management, Content Creation, Email Marketing, Client
Relations
Technical Skills: MS Office Suite, Google Workspace, Slack, Teams, Canva, CRM platforms
Bookkeeping & Financial Support: Accounts Payable/Receivable, Bank Reconciliation, Financial
Reporting, Expense Tracking, Payroll Support, QuickBooks, Xero
My Qualifications:
Google Project Management Certificate
Quickbooks Certified ProAdvisor
HubSpot Marketing Certification
Asana Certified Pro
Microsoft Office Specialist
I have always been interested and enthusiastic about providing reliable support and helping businesses
run smoothly and efficiently.
I feel very confident in my ability to manage diverse responsibilities, so I can leverage my broad
experience to provide valuable services to your team. My greatest pleasure is to help you save time,
stay organized, and achieve your goals.
Services Offered
Project Management: Coordinating project timelines, tracking deliverables, and managing crossfunctional teams to ensure projects are completed on time and within scope.
Executive Assistance: Providing high-level administrative support, including managing complex
calendars, making travel arrangements, and preparing documents for executives.
Marketing Support: Managing social media accounts, creating content calendars, and assisting with email
marketing campaigns to boost engagement and lead generation.
Virtual Assistance: Handling a wide range of administrative tasks, including inbox management, data
entry, and client communication.
Real Estate Support: Managing property listings, coordinating transactions, and creating marketing
materials for real estate agents.
Bookkeeping & Financial Support: Maintaining accurate financial records, including accounts payable/
receivable, bank reconciliations, expense tracking, and payroll support using QuickBooks and Xero.
I am a reliable, prompt, quick learner, meticulous, and a person who values integrity as the highest
element of being professional. My passion is in building a sustainable and long-term partnership with
clients. Your time is my priority. I strongly believe that my friendly personality, listed skills, and work
experience, would be a great asset to your organization.
Work Experience
Social Media Marketing Manager
APEX DIGITAL LLC-New York, NY
November 2024 to June 2025
• Developed and executed a comprehensive social media strategy across Instagram, TikTok, and
LinkedIn, growing the total organic audience from 18k to over 125k followers in eight months.
• Created and managed a content calendar that increased audience engagement through a mix of
educational carousels, behind-the-scenes videos, and user-generated content campaigns.
• Analyzed performance metrics using Meta Business Suite and Google Analytics, using data insights to
refine content strategy and achieve a substantial increase in website click-through rate.
• Managed a monthly budget for paid social campaigns on Meta and LinkedIn, optimizing ad spend to
consistently lower cost-per-lead (CPL) quarter-over-quarter.
• Designed high-quality, on-brand visual assets using Canva and Adobe Creative Suite, establishing a
strong and recognizable brand identity.
Operations & Marketing Specialist
Numera Consulting Group-San Francisco, CA
June 2021 to November 2024
• Managed social media strategy and execution across multiple platforms, growing online presence by
135% and increasing audience engagement by 70% through targeted content campaigns.
• Coordinated project timelines and deliverables for executive clients, ensuring alignment with business
goals and deadlines.
• Managed social media accounts and created content calendars, increasing audience engagement by
45%.
• Provided high-level administrative support, including scheduling, travel arrangements, and document
preparation for executives.
• Streamlined client onboarding processes using Asana, reducing setup time by 20%.
• Developed and maintained comprehensive project documentation, including status reports and
performance metrics, enhancing visibility for stakeholders.
Project Coordinator
Summit Solutions-San Jose, CA
December 2018 to March 2021
• Developed and managed detailed project plans, defining project scope, goals, budgets, and timelines
for software development initiatives.
• Led cross-functional teams of developers, designers, and QA testers, facilitating daily stand-ups and
sprint planning sessions to ensure alignment and Agile adherence.
• Tracked project performance using Jira and Asana, monitoring progress against milestones and
implementing corrective actions to keep projects on schedule and within budget.
• Served as the primary point of contact for clients, providing regular updates on project status, managing
expectations, and ensuring deliverables met quality standards.
• Identified and mitigated project risks, resulting in a 28% reduction in project delays over a 12-month
period.
• Managed project budgets, tracking expenditures and providing detailed financial reports to
stakeholders.
Real Estate Support Specialist
Elite Property Management Inc-San Jose, CA
November 2016 to July 2018
• Managed property listings, client communications, and transaction coordination for real estate agents.
• Created marketing materials, including flyers and social media posts, to promote property listings.
• Handled administrative tasks such as invoicing, database management, and vendor coordination.
• Assisted in organizing open houses and client meetings, ensuring seamless event execution.
• Implemented a new digital filing system for client and property documents, reducing document retrieval
time and improving office efficiency.
Executive Assistant
Gannett-Manhattan, NY
March 2015 to September 2016
• Managed complex calendars and coordinated extensive travel arrangements for three C-level
executives in a fast-paced corporate environment.
• Acted as the primary liaison between executives and internal/external stakeholders, screening
communications and prioritizing inquiries with a high degree of discretion.
• Prepared and edited correspondence, reports, and presentations, ensuring accuracy and
professionalism in all outgoing materials.
• Orchestrated logistics for board meetings, shareholder conferences, and corporate events, including
agenda preparation and material distribution.
• Processed executive expense reports and managed invoice tracking, improving reimbursement
turnaround time.
• Conducted research and compiled data to support executive decision-making and strategic planning
initiatives.
Education
Business Administration (Bachelor of Science)
University of Pennsylvania-Philadelphia, PA
May 2012 to April 2016
Skills
• Email Automation
• Microsoft Office
• Project Management
• Client Relationship Management (CRM)
• Event Planning
• Documentation review
• Travel Planning
• Microsoft Excel
• Marketing Support
• Social media strategy
• Bookkeeping
• Social media marketing
• Data entry
• Data Reporting
• Marketing
• Market Research
• Communication skills
• Lead Generation
• Social Media Management
Certifications and Licenses
Google Project Management Certificate
Microsoft Power BI Data Analyst Associate
Google Data Analytics Certificate
Microsoft Office Specialist (MOS)
Quickbooks Certified ProAdvisor
HubSpot Inbound Marketing Certification
Asana Certified Pro