Victor Chiadi Odum

VICTOR CHIADI ODUM - |-| Lagos, Nigeria SUMMARY Results-driven professional with extensive experience in Customer Service, Sales, Data Analysis, Content Management, and Team leadership. Proven track record of improving customer satisfaction, increasing team performance, and delivering measurable results. Proficient in CRM tools, Data analysis, Engineering, HTML, CSS, Python Programming Language, SQL and AI-driven systems. A proactive and adaptable individual committed to delivering value and driving organizational success. EXPERIENCE ORPHEUS COMPANY LIMITED Technical Sales Engineer (10/06/2013 - Present) Project Coordination: Coordinated the preparation and implementation of execution plans for organ installation projects, saving the company about 50% in installation time and 40% in installation costs. Product Testing and Maintenance: Tested, repaired, and serviced digital organs, pianos, and related musical instruments sold to the company's customers. Project Management: Managed over 100 organ installations at various locations across Nigeria Supervision of Electrical Installations: Supervised electrical installations related to organ setups, ensuring that best practices and standard specifications were observed. Pre-Sales and After-Sales Support: Provided pre-sales technical assistance, product education, and after-sales support services to all company customers. Technical Presentations: Delivered several technical presentations on products and services to clients. SILENT SOUNDS MULTIMEDIA COMPANY (Hybrid) Business Development Officer / Music Tutor (03/02/2011 - Present) Lead Generation & Prospecting:Identifying potential clients (students, schools, or institutions) for music lessons or services.Reaching out to new leads via email, phone, or social media. Sales Presentations:Presenting the company's music programs or courses to potential clients. Creating compelling pitches and demonstrations to show the value of the company’s offerings. Customer Relationship Management (CRM): Building and maintaining relationships with existing students, parents, or schools. Managing follow-ups and ensuring customer satisfaction to encourage long-term engagements and referrals. Teaching Music:Providing one-on-one or group music lessons in various instruments or music theory (depending on the company’s offerings). Creating personalized lesson plans that cater to the individual needs and skill levels of students. Curriculum Development: Designing and updating music lesson plans or curricula to ensure they are engaging, informative, and effective. Adapting teaching methods to different learning styles (e.g., visual, auditory, kinesthetic). Assessing Student Progress: Monitoring and evaluating students' skills and progress over time. Offering constructive feedback to help students improve and also prepare them for ABRSM Exams. JASATY COMMUNICATIONS LIMITED (Remote) Video Editor / Content Creator (03/02/2010 - 01/05/2019) Video Production/Post Production: Developed and edited high-quality promotional and marketing videos for both clients and company use. Social Media Content Creation: Produced short-form videos for social media platforms such as Facebook, YouTube, and Instagram. Performance Reporting: Provided regular reports on content performance to supervisors. SKILLS Customer Relationship Management (CRM), Sales and Business Development, SEO and Content Management, Teamwork, Team Coordination and Leadership, AI-Driven Quality Systems, Problem-Solving and Communication, CRM Tools , Data analysis, Python Programming, SEO and On-Page Optimization, Content Management Systems (CMS), Video Editing, Graphic Design for Video, Audio Editing, Adobe Premiere, Adobe Photoshop, Audacity, Customer Engagement, Project Coordination, Project Management, Communication & Interpersonal Skills, Leadership & Mentoring, Problem Solving & Critical Thinking, Time Management & Organization, English (Fluent), Microsoft Office Suite (Excel, Word, PowerPoint), Attention to Details. EDUCATION AND CERTIFICATION Bachelor of Engineering in Production Engineering University of Benin, Benin City, Nigeria. - November, 2008 Applied Data Science Lab. (WorldQuant University) - Dec. 2024 The Associated Board of the Royal Schools of Music (ABRSM) Grade 5 Music Theory. - 2014 Master Project Manager – (IPMA) - Aug. 2018