Victor Chaves

VICTOR CHAVES Villalta 1634a, Fraccionamiento Haciendas Tepeyac Zapopan Jalisco 45053; H:-, C:- E-mail:- professional summary Dependable, hard-working and willing with some experience. Ability to learn fast and excellent comprehension of work environment. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Excellent fluency in English/Spanish. skills English/Spanish fluency Excellent customer service Very good listener Good at following instructions Expertise in troubleshooting Computer literate Good verbal/written communication skills Strong organizational skills work history Customer Service Representative Sykes – Ford Credit account Jan 2006 – May 2008 San Jose, Costa Rica Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Exercises sound judgement in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Built customer loyalty by placing follow-up calls who reported product issues. Technical Support Agent Sykes – Intel account Jun 2008 – May 2011 San Jose, Costa Rica Provided base level IT support to company personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer situations. Maintained composure and patience in face of difficult customer situations. Trained new employees and explained protocols clearly and efficiently. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Provided thorough support and problems resolution for customers. Presales STAR agent Concentrix– Cisco STAR account Nov 2016 – Jan 2018 San Jose, Costa Rica Provided support and resolved stressful scenarios for pre-sales department for Account Managers. Handled and provided assistance on multinational deals. Authorized and provided bidding private contracts for deals. Built loyalty with Account Managers, Regional supervisors and Operation Directors. education High School Diploma Educación General Básica Abierta (Ministerio de Educación Pública de Costa Rica) 2005 Computer Repair Technician: Computer Maintenance and Repair, Web Design Academic Institute Jimenez Computer hardware and software related, specialized coursework and certification. Training in Call Center technology. Web Design certification. Coursework in Operating Systems. Native speaker in English and Spanish (written, spoken). Well trained in Pre Sales department. -