Victor Castillo

CURRICULUM​ ​VITAE Personal​ ​Data Studies: Victor​ ​Castillo Name:​ ​Victor​ ​Manuel​ ​Castillo​ ​Jiménez Place​ ​&​ ​Date​ ​of​ ​Birth:​ ​8​ ​de​ ​Julio​ ​1994,​ ​Villahermosa,​ ​Tabasco Phone:+52​ ​ ​(044)​ ​9931​ ​57​ ​97​ ​23 E-mail:​--:​ ​Petroleum​ ​Engineering​ ​(Instituto​ ​Politécnico​ ​Nacional,​ ​4°​ ​Semester-:​ ​Animation​ ​and​ ​Digital​ ​Arts​ ​(ITESM,​ ​4°​ ​Semester-:​ ​High​ ​School,​ ​Tech​ ​specialization​ ​(Instituto​ ​Ciencias​ ​y​ ​Humanidades​ ​Tabasco) Experience: 2017:​ ​Suntrust​ ​Help​ ​Desk​ ​Analyst​ ​(Compucom) 2017:​ ​Bilingual​ ​Phone​ ​Customer​ ​Service​ ​Agent​ ​T-Mobile​ ​(Telvista) Customer​ ​Support​ ​for​ ​USA​ ​T-Mobile​ ​Customers,​ ​billing​ ​disputes​ ​handling,​ ​handsets​ ​and accessories​ ​sales,​ ​warranty​ ​claims,​ ​reimbursements,​ ​collection,​ ​credits. 2016:​ ​Bilingual​ ​Tech​ ​Support​ ​Agent​ ​for​ ​Best​ ​Buy​ ​(Teletech) Rocketfish,​ ​Toshiba,​ ​LG)​ ​Troubleshooting,​ ​Warranty​ ​Claims,​ ​Customer​ ​satisfaction, replacement​ ​parts​ ​orders. 2015:​ ​English​ ​Kindergarten​ ​Teacher​ ​(SEP) 2015:​ ​Web​ ​Publicity,​ ​Design​ ​,​ ​Customer​ ​Service,​ ​Sales,​ ​(Mabe´s​ ​Pastelería,​ ​Vhsa,​ ​Tabasco-:​ ​Scholarship​ ​Holder​ ​Service​ ​ITESM​ ​Qro. ● Office​ ​Assistant​ ​(Social​ ​Service​ ​Department) ● Bilingual​ ​Receptionist​ ​(International​ ​Programs​ ​Department) 2013:​ ​Vertical​ ​Workshop​ ​ITESM​ ​LAD-LCMD​ ​(Music​ ​Video​ ​Production​ ​for​ ​Intolerancia Records/Carla​ ​Morrison) Languages: Spanish:​ ​Native Inglés​ ​(100​ ​%) ● 2012​ ​-​ ​610​ ​Score​ ​TOEFL​ ​PBT IT​ ​Knowledge Suite​ ​Adobe: ● After​ ​Effects​ ​(Motion​ ​Graphics,​ ​Color​ ​Correction,​ ​VFX,​ ​Animacion​ ​2D) ● Adobe​ ​Premiere​ ​(Video​ ​edition​ ​100%,Color​ ​Correction,​ ​Codecs,​ ​Formats...) ● Photoshop​ ​(90%) ● Flash​ ​(Motion​ ​Graphics,​ ​2D​ ​Animation,​ ​Programming,​ ​Actionscript​ ​2.0,​ ​Flash​ ​Apps, Slideshows,​ ​etc) ● Illustrator,​ ​Dreamweaver​ ​(Web​ ​Design,​ ​Vectorial​ ​images) Web​ ​Knowledge ● WordPress ● Adwords/Adsense ● SEO​ ​(keywords,​ ​h1,​ ​h2,​ ​meta​ ​tags...) Suite​ ​Office:​ ​MOS​ ​Certification​ ​(2012)​​ ​(Word​ ​Processor,​ ​Spreadsheet,​ ​Slideshows….)