Victor Cabrera

Victor Pablo Cabrera Jr. Dedicated and detail-oriented professional seeking a Virtual Assistant position, bringing strong skills in customer service, technical support, and software proficiency (Microsoft Office, AutoCAD, Adobe Photoshop, and CRM tools) to deliver efficient, reliable remote assistance and enhance team productivity. WORK EXPERIENCE CONTACT ME--#31 Fr. Jose Bosch St. Punta Princesa, Cebu City 6000 Apr 2024 - Oct 2024 Customer Service Representative GETLIVE.HELP INC. l Miami Florida Working as remotely for a small business company offering supplements and electronic services. Conducted inbound sales, assisted customers with subscription account management, processed warranty refunds, and handled both inbound and outbound calls for sales and promotional offers. Sept 2021 - Jan 2024 Customer Service Representative EDUCATION Bachelor of Science in Mechanical Engineering Cebu Institute of Technology, Cebu City Philippines 2016 Bachelor of Science in Information Technology Asian College of Technology, Cebu City Philippines - SKILLS Microsoft Office Suite Proficient in Word, Excel, PowerPoint, and Outlook for documentation, data analysis, presentations, and communication. AutoCAD Experienced in creating precise and detailed 2D and 3D designs for various project requirements, including architectural and engineering plans. Adobe Photoshop Skilled in photo editing, graphic design, and creating visual content for marketing and branding purposes. CRM Tools Proficient in utilizing CRM software to manage client relationships, track leads, and improve customer satisfaction. Concentrix CVG Philippines, Inc. l Cebu City Working as a third party customer representative for Citi Bank handling the private label card for the Home Depot. Responded to customer inquiries regarding billing and products, processed payments, and educated customers on credit card promotion terms and conditions. Assisted with fraud claims, dispute resolution, and guided customers through using mobile app and online services. Nov 2014 - Sept 2021 CAD Operator / 3D Modeler Precision Machinist Corporation l Cebu City Created detailed 2D and 3D AutoCAD drawings for client projects, developed productionready designs, and guided machinists to ensure precise output aligned with customer specifications. May 2014 - Oct 2014 Machinist Precision Machinist Corporation l Cebu City Manufactured machine parts with precision up to 0.01 microns, utilizing both conventional and computer-aided machinery, and fabricated custom-designed products to meet client specifications. REFERENCES Nate Paranal Edsel Raboy GETLIVE.HELP Inc. Precision Machinist Corporation Phone: - Phone: - Email : - Email : -