Victor Blessing

VICTOR BLESSING Abuja, Nigeria | Tel: - | Email:-| PROFESSIONAL SUMMARY Results-driven Computer Science graduate with over 3 years of experience in delivering exceptional customer service (95% satisfaction rate) and high-accuracy data management (99%). Proficient in Microsoft Office Suite, CRM systems, and graphic design tools (CorelDRAW, AI-based tools). Proven ability to streamline workflows, strengthen client relationships, and boost efficiency through strategic problem-solving and clear communication. WORK EXPERIENCE Graphic Designer - March 2024 - February 2025 M&C Tech. Abuja ● Collaborated remotely with clients to gather feedback and revise designs, enhancing satisfaction and project outcomes. ● Delivered high-quality graphic and video content for social media, advertising, and marketing using CorelDRAW and Canva. ● Managed project timelines and budgets, ensuring timely delivery of creative assets. ● Provided virtual support and communication throughout design processes. Customer Service Representative - December 2022 - December 2023 AA Dynamics Enterprise. Imo ● Handled customer inquiries via phone, email, and live chat with a focus on quick resolution and customer satisfaction. ● Updated product and customer data using internal systems and CRM tools. ● Managed order processing, tracked inventory records, and supported sales team operations. ● Maintained a 95% satisfaction rate through consistent support and follow-up. Inventory Specialist - December 2021 - June 2022 King’s Global Ltd. Port-harcourt ● Performed monthly physical inventory checks and logged entries with 99% accuracy. ● Processed returns and resolved product issues, minimizing company loss and maintaining client satisfaction. ● Supported stock audits and system updates for inventory accuracy using Excel and internal databases. ● Entered data for sold items and inventory adjustments, improving record-keeping and workflow. Customer Service Representative - January 2019 - February 2020 Kinfavour Ideal Concept. Port-harcourt ● Responded to customer inquiries, processed orders and returns, and maintained accurate records of interactions. ● Resolved complaints while providing detailed information on services and product features. ● Ensured a positive customer experience through active listening, empathy, and problem-solving. TECHNICAL SKILLS ● ● ● ● ● Data Entry & Information Management (99% accuracy) Microsoft Office Suite (Word, Excel, PowerPoint) CRM Systems (Customer Relationship Management) Email & Calendar Management Graphic Design (CorelDRAW, AI Tools) PROFESSIONAL & INTERPERSONAL SKILLS ● ● ● ● ● ● ● ● ● ● ● Customer service & client Relations Virtual Assistance & Remote Support Communication Empathy & Patience Conflict Resolution Team Collaboration Cultural Awareness Positive Attitude Time Management & Task Prioritization Workflow Optimization & Problem-Solving Attention to Detail EDUCATION Higher National Diploma (HND), Computer Science Federal Polytechnic Nekede, Imo State. December 2019 - December 2021 National Diploma (ND), Computer Science Federal Polytechnic Nekede, Imo State. December 2016 - September 2018 CERTIFICATION National Youth Service Corps (NYSC) Completion Certificate February 2024 – January 2025 KEY STRENGTHS ● ● ● ● ● ● ● ● Excellent customer service and client relationship management High attention to detail and data accuracy (99% accuracy rate) Proficient in Microsoft Office(Excel, Word, PowerPoint) Experienced in using CRM systems for workflow optimization Skilled in graphic design using CorelDRAW and AI-based tools Strong communication and problem-solving abilities Able to work independently and manage multiple tasks efficiently Quick to adapt to new tools and systems