Victor Arce
Triq Ponsonby – Mosta, Malta 4028 – --- www.linkedin.com/in/victorarce79
Agile methodologies | Communicator | Leadership | Client Focus | Analytical Person | Strategist
IT Professional with experience in SDLC phases applying agile methodologies (iterative, incremental model) and waterfall with the change request. Proven record in Consulting & Management roles in processes & organization changes, software project delivery, pre-sales, and technical team support. Expert in optimizing operational processes, project management practices, pre-sale of integration project and solutions, functional OSS, Digital Video Architecture, Retail Digital transformation, and Financial Services Offering. Experience in Argentina, Brazil, Italy, Portugal, France, Sweden, Spain, and Malta.
PROFESSIONAL EXPERIENCE
Project Implementation Manager
RS2SP – Mosta, MaltaSep 2020 – Present
Manager for the Project Manager Team in RS2SP
Implement the Project Management practices in RS2SP
Create the Detail standard project Plan for future implementation projects
Implement the PMP standards for all implementation projects of the company
Mentor and guide Project Administrator in RS2SP
Writing and Client facing communication to Client and Internal Stakeholders
Projects: RS2SP Processes Assessment | SumUP Acquiring | WorldPay Argentina Acquiring | RS2SP Project Management Streamline | Landsbankinn Acquiring | GRAB Acquiring | Trust Payments Acquiring | RS2SP Project Management workflow | RS2SP Jira Standardization
Product Specialist – Pre-Sale
Pricer AB – Madrid, SpainMar 2019 – Jun 2020
Presales for Spain and Portugal
Technical Lead for implementations.
RFx support
Client demo presentation.
Partners & Client Post-Sales Support.
Technical training
SPOC for Spain and Portugal on Product-related topics.
Manage support with teams in France and Sweden
Projects: Coviran | Leclerc | Tiendanimal | Comercial Jesuman | Renault Palencia | StrongPoint | SaaS rollout | Rest API rollout
Technical Project Manager
Docomo Digital – Madrid, SpainAgu 2018 – Feb 2019
Direct Carrier Billing Project (Apple & Google)
Responsible for the day-to-day operator integration project
Managing integration project team including external supplier
Conducted regular Status meetings regarding Technical requirements and progress
Manage the project for the LATAM region, the development team in Germany, Spain, and Rumania
Project: Telefónica Chile | Vivo Brasil | Entel Peru
Specialist – Network Operation Practices
Accenture, ArgentinaMar 2016 – Jul 2018
Technical Project Manager and Presale, for OSS and Process optimization for the Telco Industry
Budget and resource management
SME on Telco Operations for Accenture Hispanic South America
RFx, PoC technical meetings support
Agile Coach and Mentoring Skills
Project in Chile and Argentina
Projects: Telecom-Cablevision Process Merge | Nokia -Telefonica E2E Call Center automation | Telefonica Transformation office
Sr Analyst – Network Operation Practices
Accenture, Argentina Jun 2011 – Feb 2016
Consultant and Presales for Telco Industry operations, OSS and Digital Video Expert
Project in Brazil, Argentina, interaction with Delivery Center in India and Engineering team in Italy
Projects: Telecom Network Deployment transformation - PEGA PRPC | NET Brazil Digital Video Architecture | First Data SDLC optimization | IPlan OSS Assessment | Cablevision Fault Management RFI Assessment
Team Lead – Outsourcing
Accenture, Argentina Nov 2005 – May 2011
Responsible for maintenance and evolution of the software that manages the Edge network of TELECOM.
Functional Analyst for a Billing platform
Incident tracking, bug analyst, acceptant test, and patch deployment
CMM 3
Project: Calipso billing system | Credit Card Direct Call | Special Billing System | Data Activator IP/VPN | Data Activator BGP migration | Data Activator L2VPN| Data Activator DSLAM| Data Activator migration to 6.0 |
EDUCATION
2006 – 2010: Associate degree program - Networking Specialization
Universidad CAECE– Argentina
2002 – 2004: Associate degree program – Applied Computer Science
Universidad Tecnológica Nacional (UTN-ISNPT) – Argentina
-: Associate degree program – Cisco CNAP
Instituto Proydesa – Argentina
2018: Certification – Operations Management: Strategy and Quality Management for the Digital
Coursera
LANGUAGES
Spanish: Mother Tongue – English: C1
CORE COMPETENCIES
Technical project manager
Operations Management
Multicultural experience
Process Optimization and Streamline
Mentoring
PMO
Analytical Person and Facilitator.
Customer focus and Client Orientated.
Dynamic Communicator and Skilled Negotiator.
Telco Industry Operations SME
OSS SME
Digital Video SME
