Victor Anderson

Victor Anderson Abuja, Nigeria. +234 - -linkedin.com/in/victor-anderson257 Application Support Engineer Technical Proficiency | Troubleshooting | Customer Service Experienced Application Support professional with 4 years in the IT industry, showcasing strong technical proficiency in SQL, scripting, and cloud platforms. Proven ability in effective troubleshooting, ensuring optimal system performance. Exceptional communication skills, adept at conveying complex technical concepts to diverse stakeholders. Ready to contribute expertise to enhance support and reliability in your organization’s IT infrastructure. WORK EXPERIENCE HELIUM HEALTH, Lagos State, NG. | May 2022 – Present Technical Support Senior engineer (Experience professional 2) Automated AWS infrastructure scaling with CloudWatch, leading to a 50% decrease in manual intervention, enhancing resource efficiency, and boosting system performance. Implemented streamlined shell scripts for routine tasks, achieving a remarkable reduction in manual workload and a decrease in task execution time. Reduced software defects by 20% through meticulous bug reporting and comprehensive documentation, enhancing system reliability and user experiences. HELIUM HEALTH, Lagos State, NG. | Apr 2020 – May 2022 IT Support Engineer (Experience professional 1) Enhanced cybersecurity by executing comprehensive initiatives, including company-wide phishing exercises, resulting in a notable 35% reduction in security incidents and a remarkable improvement in overall system resilience. Enhanced the data migration process by employing Microsoft Excel for meticulous data cleaning and implementing a custom SQL script, leading to a significant increase in efficiency and a notable 25% reduction in migration time. Contributed to implementing robust backup protocols, ensuring 90% data availability and quick system restoration during failures. HELIUM HEALTH, Lagos State, NG. | Apr 2018 – May 2020 IT Support Analyst (Entry Level) Implemented knowledge-based articles, reducing average resolution times by 20% for more efficient incident responses. Optimized workflow by documenting client-reported issues, leveraging ITIL best practices, leading to a 50% reduction in issue resolution time and a substantial 20% boost in overall team productivity. Collaborated on implementing strategies, achieving a 40% reduction in system downtime and a 30% increase in issue resolution efficiency for improved application reliability and performance. EDUCATION UNIVERSITY OF UYO, Uyo, Akwa Ibom State, NG. | Nov 2018 Bachelor of Science (BSc) in Geoinformatics and Surveying PROFESSIONAL SKILLS Experience in incident tracking and resolution processes following ITIL best practices. Knowledgeable about implementing security measures to safeguard applications and data. Efficient in utilizing remote support tools for issue resolution and collaboration. Competent in writing SQL queries and optimizing relational databases to ensure data integrity and performance. Ability to Implement robust backup protocols and recovery procedures for data protection and system restoration. Familiarity with deploying, managing, and optimizing applications in AWS. Mastery of Microsoft Office and Google Suite. Comfortable working in Windows, Linux and Mac OS Skilled in writing scripts for monitoring, logging, and automation to enhance efficiency Collaborates effectively between development and operations teams, integrating DevOps practices into application support Excellent communication skills with a focus on team-building and customer relations. Outstanding organizational, multitasking, and problem-solving abilities. Committed to staying updated on the latest technologies, industry trends, and adapting to evolving environments.