Victor Akpabio

Victor James Akpabio Address: R. Valter Souza Costa, 34 - Jardim Primavera, Ferraz de Vasconcelos - SP,- Phone: - | Email:-LinkedIn: PROFESSIONAL SUMMARY A dedicated and highly organized individual with a BSc in Marine Biology, offering strong problem-solving abilities and a solid foundation in research and data analysis. Known for exceptional communication skills and the ability to engage with customers effectively, ensuring positive experiences and high levels of satisfaction. Highly adaptable, with a proven ability to manage multiple tasks, remain composed under pressure, and work collaboratively in team-oriented environments. Skilled at building and maintaining customer relationships, resolving issues promptly, and providing clear, actionable solutions. Committed to continuous personal growth and contributing positively to team success. Passionate about delivering high-quality service and ensuring customers’ needs are met with professionalism and attention to details. SKILLS Effective Communication Customer Relationship Management Problem-Solving Multitasking Team Collaboration Adaptability Professionalism WORK EXPERIENCE Customer Service Representative Atento Brasil (2024 - present) Answering Customer Inquiries Resolving Customer Complaints Providing Product/Service Information Processing Customer Requests Maintaining Customer Records Collaborating with Internal Teams VCTB Education Center, São Paulo, Brazil English Teacher (2023 – 2024) Manage a class of 20 teenagers, delivering engaging English lessons focused on grammar, vocabulary, reading, and writing. Create a positive and inclusive learning environment, encouraging student participation. Develop lesson plans that foster language development and build confidence in speaking and listening. WORK EXPERIENCE VIK-D Linkage International Limited Project Supervisor (2018 – 2023) Oversaw workflows to ensure timely project completion and delivery. Managed team schedules, optimizing employee performance and productivity. Resolved internal disputes amicably, fostering a positive work environment. ALBRICHRIS AGRO ALLIED NIGERIA LIMITED PROJECT MANAGER (2016 – 2018) Developed and executed project plans, goals, and schedules. Managed livestock health, feeding, and breeding programs. Ensured compliance with agricultural standards and regulations. MOTHERLAND VENTURES NIGERIA LIMITED LOGISTICS MANAGER (2014 – 2016) Managed inventory, storage, and distribution logistics. Coordinated transportation, mitigating risks and ensuring smooth deliveries. Oversaw logistics operations, minimizing delays and losses. OKMAS CONSTRUCTION COMPANY NIGERIA LIMITED SITE SUPERVISOR (2010 – 2014) Coordinated with contractors, ensuring project milestones were met. Monitored quality control and resolved site-related issues. Managed labor, equipment, and site resources. EDUCATION AND TRAINING Certified Elderly Caregiver - Obra Social Dom Bosco, São Paulo, Brazil Theoretical/Practical Wound Care Training - Care Life Management and Education Alzheimer’s Care Extension Course - Care Life Health Management and Education BSc. Marine (Biology) - University of Calabar, Cross River State LANGUAGE English – Fluent REFERENCE Available upon Request