Victor Abu Akleh

Victor Abu Akleh Emeryille, California,-- Education UC Berkeley Extension Graduating December 2019 Full Stack Developer American University of Beirut Graduated July 2015 Psychology Employment History minted July 2019 - Present Design Trade Program Coordinator Onboard new program members, delivered pricing quotes for incoming order inquiries, facilitated/ followed-up on art styling requests with our Styling Team, processed and documented manual purchase orders, resolved damaged / unsatisfactory orders and sent marketing emails. minted. September 2018 - July 2019 Customer service representative Responded to calls, emails, and live chats and provided great customer service by showing empathy and taking ownership of each case. Worked with a team to launch the social media team, and to establish a new process of contacting customers and recording data. Monitored social media platforms such as (Twitter, Facebook, and Instagram) and resolved highly escalated cases Aleppo CCO February 2018 - July 2018 Volunteer Participated in meetings to discuss new fundraising opportunities. Interviewed vulnerable families. I wrote many reports regarding ongoing projects. Drafter survey and assisted in data collection. Moreover, I conducted research to assist in ongoing projects. Beyond Stores Customer Service Representative Jerusalem, Jerusalem District December 2016 - February 2018 Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information. Communicated with vendors regarding backorder availability, future inventory and special orders. Routinely answered customer questions regarding merchandise and pricing. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner Professional Skills Customer service G Suite Organizational skills Salesforce Social Studio Javascript Bootstrap HTML5 node js CSS Firebase express js Expert Intermediate Advanced Advanced Intermediate Advanced Intermediate Advanced Competent Intermediate Languages Arabi English Armenian Hebrew Fluent Native Fluent Conversational