Vicki Nguyen

Vicki Nguyen 981 Rettew Mill Rd Lot 14 - Ephrata, Pa 17522 (c):- (e):- PROFESSIONAL PROFILE Dedicated customer service professional with a solid track-record of excellent customer service Experience gained in managing & delivering high quality customer experience, leading diverse teams, utilizing business acumen Proven leadership skills that enable team members overreach high customer service benchmarks and uphold organizational reputations for excellence Strong organization, project management and effective multi-tasking skills with demonstrated ability to manage expectations, and deliver results Flexible and open to new ideas and concepts, with in-depth understanding of sales and client servicing KEY SKILLS Customer Service Excellence Teambuilding/Training/Supervision Complex Problem Solving skills Analytical Thinking skills Team Leadership & Managerial skills Outstanding communication skills Customer Happiness Experience Excellent telecommunication skills Team Leadership & Managerial skills Adaptability/Flexibility to any workplace Self-Motivated / Works without Supervision Acute Attention to Detail PROFESSIONAL EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE NOOM INC. Dec. 2018 – Present Consistent focus on exceptional customer service by listening, assessing and actualizing needs Supporting customers remotely using a CRM system as well as email communication Showcasing desire to educate and support customers with personalized-tailored solutions Easily fielding high-number of customer inquiries efficiently and responsibly Expert in conflict resolution and as demonstrated through empathic mind-set and ability to relate Excellent knowledge of company software, interface and technology Continually up-dating knowledge of company product and service knowledge Adhering to company policies and application of best-practices on a daily basis Finding ways of bringing added value to customers by exhibiting strong communication skills Although working remotely, maintained strong lines of communications with leadership and team-members Strengthened customer-loyalty by application of customer retention strategies PRODUCTION ASSOCIATE GOODWILL INDUSTRIES Aug. 2002 – Present Identify innovative and industry leading production solutions to the businesses objectives Ensure appropriate evaluation, measuring and reporting of production activity, results against business objectives Perform assignments in accordance with established safety policies and procedures Monitor production and equipment to ensure safe and efficient operation Promote a positive work environment by building positive relationships with coworkers and the Management staff Guarantee safe work environment by keeping perimeters of machinery clean & free of debris Exceptional practical judgment and memory for details with skills in developing process improvement, risk management, lean manufacturing, and team management directives SALES / INVENTORY ASSOCIATEAMERICAN EAGLE Aug. 2009 – Sept. 2009 Performed daily department tasks including stocking, creating product displays, remerchandising, pricing markdowns, transferring product, inventory control, and processing transactions Responded to telephone inquiries by providing quality service to customers and associates Prepared and maintained records and reports of inventories, price lists, shortages, shipments, and expenditures Thoroughly learned the store's product offerings and contributed to an increase in monthly sales Drove sales through upselling products based on customer's past purchases and preferences between customer and vendors to resolve issues, and tailoring resolutions to meet customer needs Motivated team by promoting teamwork, rewarding positive behavior, and encouraging optimism Built and maintained strong client relationships to ensure leads, future business and maximum productivity WATER ANALYST LANCASTER LAB June 2003 – Oct. 2003 Worked closely with team-members and management to ensure consistency of work Demonstrated ability to work in a structured environment testing for chemicals, recording data and application of wide knowledge of federal and state water quality regulations Ability to analyze water quality, chemicals and microbiological samples EDUCATION Digital Marketing Certificate Market Motive (2018) Google Analytics SEO Certification Harrisburg Area Community College, Web Design and Development (2012) TECHNICAL SKILLS Notepad ++ (Webpage coding software) Adobe Photoshop Microsoft Office Suite