Objective:
Clerical/Administrative Assistance:
E-mail, Internet, Intranet, BOSS, Creative Writing, Medical and General Transcription; True Verbatim,
Clean Verbatim, Interview (moderator and respondent) and Focus Group Discussions, Photography,
Microsoft Word, Word Perfect 10, Word Pad, Windows '98/2000/NT/XP, Windows ’07, NextGen, COR,
Claim File, Claim Portfolio, Microsoft Outlook, Inbound/Outbound Calls, Problem Solving, Scheduling,
Insurance Claims Reporting, Amateur Computer Graphics, Freelance Article and Creative Writing.
Experience:
Customer Service, General Office; i.e.: Filing, Fax, Copying, up to 5-line phone, Management, Cash
Handling, Mortgage Loan Officer Assistance; i.e.: qualifying/scheduling appointments for potential home
owners/refinancers with loan officers, Credit Counseling, Credit Cardholder Support/Customer Service,
Data Entry, Freelance Article Writing, Adobe Photoshop and Illustrator, business owner/operator and
manager.
Employment History:
01/08 – 02/09 Allstate Ins. Co.: CRA/Medical Claims Processor
St. Petersburg, FL
• Inbound/Outbound Calls/Customer
• Support/Data Entry of Claims Reports
• Problem Solving, Scheduling
06/07 – 01/08 Verizon Business: Temp Assignment
St. Petersburg, FL
• Administrative Support
• Mailing, Logging info in Database
• Bill Tracking
06/01 – 06/07 Temp agency assignments and other “odd” jobs
North Carolina and
FL
• Studying online software program courses; i.e.: Excel, MS Word, as well as webbased research
• Odd jobs and “at home” businesses
• Stay at home mom
07/00 – 06/01 PSCU Financial Services: Contact Center Rep.
St. Petersburg, FL
• Inbound Customer Calls
• Customer Service/Support for V/MC Cardholders
• Data Entry
11/99 – 10/00 Mortgage Investors Corp.: Assistant Loan Officer
St. Petersburg, FL
• Outbound Calls to homeowners and Loan Officers
• Home-owner Refinance qualification screening
• Scheduled Meetings and Appointments for Loan Officers Education:
•
Colleges
2005: St. Petersburg College (NAA)
Clearwater, FL
1094 Credit Hours
GPA> 88.9 < Course of Study:
Aviation Maintenance
2000: St. Petersburg Junior College:
St. Petersburg, FL
100 Credit Hours
GPA >unknown < Course of Study: Desktop
Publishing/Design
Sunday, July 28, 2019
To Whom It May Concern:
I feel that I would be very suitable, for the position, for which you are hiring,
due to my experience, knowledge, education and skills. I am very willing
and capable of learning any new skills, in order to fulfill the duties required
to perform the job at hand. Thank you, for your time, and giving me the
opportunity to speak with you, during an interview. I look very forward to
working with you.
Thank You for Your Time and Consideration,
X___________________________
Vicki L. Nadeau
