Vianney Arcilla
Excellent virtual assistant who exceeds client
expectations.
WORK EXPERIENCE
-
Business Owner | Creative Design and E-Commerce Management
-
Present
Content creation utilized for e-commerce (for my products) - this
SKILLS
includes photography and photo editing
E-commerce platform management
Social media management
Invoicing
Cloudstaff Modern Workforce, Inc. | Executive Assistant Level 2
Real Estate General Admin
February 2016 - February 2024
Bank Account Onboarding
Trust Accounting, AP & AR
Project Management focused on Real Estate
Team Management which includes new hire training
Invoicing and chasing overdue payments
Reconciliation
Bank Account Onboarding
Outbound Debt Collections
Real Estate General Admin including Rent Collection for an
Customer Service
Australian client
Trust Accounting, Accounts Payables and Account Receivables
Sales Representative
Auditing/Reconciliation
Project Management
Ad hoc tasks such as date entry, lead generation, and recruitment
Team Management & Training
UPS International Inc. | In-house Customer Service Representative
Recruitment
June 2015 - February 2016
Lead Generation
English Teaching
E-Commerce Management
Logistics
LANGUAGES
Inbound calls for logistics inquiries and escalations ranging from
shipping quotes, tracking lost packages, and resolving shipping
delays.
iQOR 3 | Customer Service and Sales Representative
June 2013 - June 2015
Acting Supervisor
Email Support and Outbound calls for Escalations
Inbound calls for loans, construction tools and equipment, apparel,
English
supplements, appliances, electronic gadgets, furniture and vacation
Filipino
packages.
EDUCATION
University of the Assumption | 2009
Bachelor of Science in Nursing
Inbound calls for Accounts Receivable assistance
Private | Freelance Academic Tutor
August 2011 - March 2012
Assisted 2nd and 3rd graders in their homework and helped prepare
for their exams
