Vhanisza May

VHANISZA MAY GADIANO V I RT U AL AS SI T AN T / C U S TOM E R SE RV I CE E X P E R T E C OM M E R CE B U SI NE S S O W NE R S F O R SKILLS •Certified Ecommerce Marketing Specialist •Product Research, Sourcing, & Product Listing •Social Media Management •Internet Research •Email Management •Schedule Management EXPERIENCE OBJECTIVE Level 2 Technical Support/Customer Support Expert Helping Ecommerce Business Owners save more time and retain customers by providing excellent customer service support. | Concentrix CVG Davao | May 6, 2016- September 2020 • Providing excellent technical assistance and customer service to our clients internationally, giving them the best quality service that they deserve. • Handling escalated cases and making sure to resolve them in a timely manner Ecommerce for VA Graduate – August 14, 2020 • Completed Ecommerce tasks like product research, sourcing and listing, order fulfillment and other Ecommerce tasks. -- VA BootCamp Graduate - August 16, 2020 • Completed an intensive Virtual Assistant training that makes me competent and proficient in various office and admin tasks, helping to run businesses in a smooth and easier way. EDUCATION Bachelor of Science in Information technology | April 20, 2016 | University of Southeastern Philippines NOTABLE STUFF I am one of the point person in our team who ensures all cases will be handled accordingly in a timely manner, who entertains technical and process related consultations. I also attend meeting with our US which we discuss current issues encountered especially for the newly launched promotions and products. With this, we can address all related concerns, provide resolution as quickly as possible to the customers 2