Veronicah Mwanza

VERONICAH MWANZA Email:-- Profile Summary Skills Summary  Ability to coordinate team and handle any administrative issues.  Solid ability to research and analyze information  Marketing & Sales Alignment skills.  Able to work well independently or in a group setting  Extensive experience with Microsoft Windows XP and Office 2003 and 2007 program  Client Relationship Building skills  Ability to examine written material and oral presentations critically Highly organized Executive Assistant with over 5 years of experience in executive support, client management, and digital marketing. Proven track record of supporting executives and teams to improve efficiency, manage schedules, and drive business growth. Skilled in calendar and inbox management, lead generation, sales pipeline tracking, and using CRM tools like Salesforce and HubSpot to optimize workflows. Passionate about helping businesses succeed through strong communication, strategic organization, and proactive problem-solving. Adept at working with cross-functional teams and managing multiple priorities with precision and professionalism. I am focused on maximizing my potential, growing my career, and achieving success through dedication and determination. Career Objectives To use my skills and knowledge to create tested innovative techniques to increase the business potential and productivity of an organization under minimum supervision and make a mark in the professional world for the organization and for myself  Ability to gather information, assess its importance, and organize it for use.  Communication & Negotiation Skills Education & Qualifications 2024Qualifications AUG- NOV(ALX) Virtual Assistant-(Moi University) Bachelor of Education.(Maths & Business Studies) AUG-DEC 2018- Moi University Certificate in Statistical Packages- Mbooni Girls High School Kenya Certificate of secondary education (KCSE) Career Vision To be a team leader with positive differences whose leadership virtues are based on achieving social, economic and political development to better the lives of the people in my society, my country, my continent and globally Work Experience FEB TO AUGUST 2025 -EXECUTIVE ASSISTANT AT SALES GENIUS COACHING(PART TIME) DUTIES AND RESPONSIBILITIES        Maintaining the CEO’s calendar, inbox, and daily task list to ensure efficient time management and alignment with business goals. Managing company website updates using WordPress (content uploads, formatting, plugin updates) Rescheduling missed or canceled appointments and ensuring accurate updates across CRM systems and calendars. Assisting with accounting tasks including client billing, payment followups, and preparing financial reports for review by the CEO. Creating and maintaining detailed Standard Operating Procedures (SOPs) for coaching funnels, sales processes, and operational workflows. Managing cold email outreach and inbound lead generation through Apollo and LinkedIn to support client acquisition. Supporting day-to-day administrative functions including document organization, social media management. follow-ups, communication management and travel arrangements. Work Experience JAN TO JUNE 2025-TELESALES EXECUTIVE AT SERENDIB ✦Conducted outbound sales calls to HR managers, procurement officers, and company executives across the GCC and MENA regions. ✦Promoted specialized training workshops such as managing Qatarization, AI in HR and AI in Procurement Operations. ✦Identified client needs, addressed objections and presented tailored solutions to maximize program enrollments. ✦Maintained CRM records, tracked call outcomes and followed up on interested prospects. Interests & Hobbies  Motivational Speaking  Attending Conferences  Watching Educational Documentaries Trainings  .  Computer Literacy SkillsMoi University  VA Training-ALX  Red Cross-Trained in Basic first aid  Integrity and Anti-Corruption –held at Moi university  Guidance and Counseling training Referees Available upon request Technical Skills o CRM Tools:Salesforce, Hubspot, Zoho CRM, GHL, Bigin o Word Press o Lead generation tools- Apollo, GHL,Hunter.io o AI Tools-Chatgpt, Notion, Loom AI, Fireflies o Canva, Trello, Calendly, Asana, Discord JUNE 2024 TO JAN 2025 REAL ESTATE VIRTUAL ASSISTANT AT CITYWIDE INVESTMENT LLC DUTIES AND RESPONSIBILITIES o Spearheaded lead generation and client acquisition strategies, increasing sales by 50% by following up on leads, managing client databases, and converting inquiries into successful transactions. o Worked closely with senior sales executives to organize property viewings, negotiate offers, and close sales with a customer-first approach. o Keeping track of documents, tasks, and calendars to ensure everything runs well. o Managed documentation and contractual details related to offers and transactions, ensuring compliance with industry regulation o Coordinated between clients, agents, and legal teams to ensure a smooth transaction process from offer to closing. o Handled both inbound and outbound client communications via phone and email, ensuring a high level of customer satisfaction AUG 2020 TO MAY 2024 EXECUTIVE ASSISTANT AT AMERITRANS FREIGHT INTERNATIONAL COMPANY ✦ Organized internal and external meetings, prepared agendas, recorded minutes, and followed up on action items. ✦Coordinated with freight forwarders, couriers, and customs agents to ensure timely delivery and compliance with international shipping regulations. ✦Optimized blog posts for SEO and improved site engagement. ✦Handled customer inquiries and resolved issues related to delayed or damaged shipments by liaising with service providers and internal departments. ✦ Managed executive and team email inboxes, prioritized messages, responded on behalf of leadership, and ensured timely follow-ups. ✦Maintained accurate records of shipments, costs, and operational reports for management review. . AUG 2017–MAY 2018- OFFICE ADMINISTRATIVE ASSISTANT AT MARYKAY BEAUTY COMPANY ✦Managed appointment scheduling for customers, booking makeup services and other beauty consultations to ensure smooth operations. ✦Took accurate meeting minutes during team meetings, ensuring all key points and actions were documented. ✦Provided information to customers and assisted in resolving their problems, ensuring high levels of customer satisfaction. ✦Actively sold Mary Kay products, processing orders and helping customers select items suited to their needs.