Veronica Wambui Ng'ang'a

I am an accomplished and multifaceted professional with extensive Veronica Wambui Ng'ang'a experience spanning Human Resources, Operations Management, Event Executive Assistant /Human Coordination, Executive Assistance, and Health Benefits Administration. Resource Currently thriving as a Sales Development Consultant and Social Media Lead, I bring a unique blend of strategic insight, operational excellence, and Contact interpersonal skills to drive organizational success. My diverse expertise enables me to effectively manage a broad spectrum of responsibilities, from optimizing HR practices and streamlining operations to enhancing brand Address Nairobi, 30, 00100 visibility and generating sales leads through innovative social media Phone strategies. - Work History E-mail-2023-02 Present SALES CONSULTANT DEVELOPMENT/ SOCIAL MEDIA LEAD Fresh Tech Africa - South Africa (Remote) 1. Develop and execute comprehensive sales and social media strategies to drive revenue growth, expand Skills Staff orientation and on boarding market reach, and enhance brand visibility across various platforms. Excellent Executive personal assistant 2. Play a crucial role in the sales process by identifying support and qualifying potential leads for the sales team through targeted outreach efforts, resulting in increased pipeline Excellent and conversion rates. Administration 3. Proactively reach out to prospects via cold calling, email campaigns, and social media outreach, leveraging research on target industries and companies to deliver Excellent Human Resource Management compelling messaging tailored to their needs and pain points. 4. Engage in consultative conversations with prospects Excellent Recruitment to understand their requirements and effectively communicate the value proposition of the product or service. Excellent Customer service Excellent 5. Optimize sales processes and workflows to streamline operations, enhance efficiency, and ensure Diary and calendar management seamless handoff of qualified leads to the sales team. Excellent 6. Lead social media initiatives to foster audience interaction, brand loyalty, and engagement, creating and curating compelling content that resonates with target audiences. Information flow management Excellent Records management 7. Manage social media accounts, including content scheduling, monitoring, and responding to customer inquiries, while analyzing Excellent Content creation - EXECUTIVE PERSONAL ASSISTANT/ HEAD OF Excellent OPERATIONS Betty Kyalo Creatives & Summer House -Kenya, Nairobi (Full-Time) 1. Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines effectively. 2. Proficient in managing calendars, scheduling Team management &Leadership Excellent Stakeholder management Excellent appointments, and coordinating meetings, ensuring efficient use of time for executives and teams. 3. Ability to communicate effectively with diverse stakeholders, such as executives, employees, clients, System management Excellent Back office accounting and vendors. Excellent 4. Keen eye for detail, ensuring accuracy and quality in tasks, documentation, and correspondence. 5. Ability to handle sensitive and confidential information with utmost discretion and maintain a high Inventory management Excellent Report writing &presentation level of professionalism. Excellent Sales 6. Resourceful and proactive in identifying and resolving issues, finding innovative solutions, and making sound decisions. Excellent Above average proficiency in computer application 7. Flexibility to adapt to changing priorities, work environments, and technologies, while maintaining a positive and proactive approach. 8. Strong interpersonal skills to build and maintain positive relationships with executives, employees, clients, and external contacts. 9. Proficient in using office productivity software, communication tools, and HR software systems. Knowledge of virtual meeting platforms, project management tools, and database management is a plus. 10. Familiarity with HR processes, policies, and best practices, including recruitment, onboarding, employee relations, performance management, and benefits administration. 11. A customer-centric mindset with the ability to provide exceptional service to executives, employees, and external contacts, anticipating needs and exceeding expectations. 12. Strong team player with the ability to collaborate effectively with colleagues, cross-functional teams, and external stakeholders to achieve common goals. 13. Demonstrates a high level of professionalism, integrity, and ethical behavior in all interactions and work-related activities. 14. Willingness to stay updated with industry trends, new technologies, and HR practices through professional development. Excellent Events organizing Excellent 2021-09 – 2022-05 HEALTH BENEFITS ADMINISTRATOR Kenya Associations Of Physicians - Kenya,Nairobi (Part-Time) 1. Managing employee health insurance and benefits programs 2. Coordinating enrollment processes, and serving as a point of contact for employees regarding their benefits-related inquiries. 3. Handle the administration of various benefits, such as medical, dental, vision, disability, and retirement plans, ensuring compliance with legal requirements and internal policies. 4. Collaborate with insurance providers, brokers, and third-party administrators to negotiate contracts, resolve claims issues, and ensure accurate billing and enrollment data. 5. Educate employees on their benefit options, conduct benefits orientation sessions, and provide ongoing communication and support. 6. Oversee the maintenance of employee records and ensure data integrity within HR systems. 7. Staying updated on industry trends, regulatory changes, and emerging best practices to make informed recommendations and optimize benefits programs. 8. Managing employee health and benefits, promoting employee satisfaction and well-being, and supporting the overall HR function within the organization. 2015-12 – 2020-03 EXECUTIVE PERSONAL ASSISTANT TO THE PASTORAL COORDINATOR & PARISH ADMINISTRATOR Archdiocese of Nairobi- Kenya, Nairobi (Full-Time) 1. Provide comprehensive administrative support to the Pastoral Coordinator and Parish/School Administrator, including managing calendars, scheduling meetings, handling correspondence, and organizing travel arrangements. 2. Facilitate effective communication between the Pastoral Coordinator, Parish/School Administrator, staff, volunteers, parents, and stakeholders. Draft and distribute correspondence, newsletters, and announcements. 3. Plan and coordinate events and meetings related to pastoral activities, parish programs, and school activities. Manage logistics, including venue selection, catering, and audiovisual requirements. 4. Assist in the coordination and implementation of pastoral programs and initiatives. 5. Recruit, train, and coordinate volunteers for various pastoral and school activities. 6. Maintain accurate records and files related to pastoral programs, sacramental records, volunteer information, and parish/school policies and procedures. 7. Assist in managing the financial aspects of pastoral and school activities, including budget monitoring, expense tracking, and processing invoices. 8. Serve as a point of contact for parents, community members, and stakeholders, addressing inquiries, concerns, and providing necessary information. 9. Provide administrative support to the school administration, including student enrollment, parent communication, and coordination of school events and activities. 8. Collaborate with other departments, such as religious education, youth ministry, and school administration, to ensure smooth coordination and alignment of pastoral and educational activities. 9. Ensure compliance with diocesan and legal regulations, including child protection policies, safety guidelines, and other relevant requirements in both pastoral and school settings. 10. Assist in special projects and initiatives as assigned by the Pastoral Coordinator and Parish/School Administrator 2015-01 – 2015-11 ASSISTANT MANAGER & CUSTOMER SERVICE AGENT Mawanda Traders - Kenya,Nairobi (Full-Time) 1. Assist the manager in overseeing and coordinating the activities of the customer service team, providing guidance, training, and support to ensure excellent customer service delivery. 2. Interact with customers, addressing their inquiries, concerns, and providing resolutions in a timely and professional manner. Strive to enhance customer satisfaction and build positive relationships. 3. Handle escalated customer complaints, investigating issues, and finding appropriate solutions to ensure customer retention and loyalty. 4. Identify areas for process improvement within the customer service department, suggesting and implementing strategies to enhance efficiency and effectiveness. 5. Monitor customer service metrics and key performance indicators (KPIs), tracking team performance and individual agent performance. Provide regular feedback and coaching to optimize performance. 6. Assist in training new customer service agents, providing product knowledge, customer service skills, and company policies and procedures. 7. Conduct quality checks and audits on customer interactions to ensure adherence to service standards, identifying areas for improvement and implementing corrective measures. 8. Analyze customer data and feedback to identify trends, common issues, and customer preferences. Use insights to improve processes, products, and customer experiences. 9. Collaborate with other departments, such as sales, marketing, and operations, to resolve customer issues, gather feedback, and contribute to overall customer satisfaction. 10. Maintain accurate records of customer interactions, transactions, and inquiries. Prepare regular reports on customer service performance, highlighting achievements and areas for improvement. 11. Identify opportunities to upsell or cross-sell products or services to customers, enhancing their experience and contributing to sales growth. 12. Ensure compliance with company policies, procedures, and regulatory requirements. Education 2021– 11 - Executive Certificate in Training of Trainers (TOT) 2021 -02 College of Human Resource Management - Nairobi 2019-01 Diploma in Human Resource: Human Resource – Management 2020-01 College of Human Resource Management - Nairobi 2019-11 Executive Certificate in Human Resource – Management Information Systems (HRMIS) 2018-12 College of Human Resource Management - Nairobi 2018-01 Certificate in Human Resource Management – College of Human Resource Management - Nairobi - – Higher National Diploma: Hospitality Management International Hotel and Tourism Institute – Nairobi 2015-01 Additional Information HONORS & AWARDS ✓ Best Sales Development Representative of the Year 2023 ✓ Team player 2022. ✓ Employee of the year 2021. ✓ Employee of the year 2019. ✓ Team player 2018. .