Veronica Syong'ombe

Veronica Syong’ombe Email:-| Phone: - | Location: Nairobi, Kenya LinkedIn: https://www.linkedin.com/in/veronica-syong-ombe-9b576a166 Professional Summary Highly organized Virtual Assistant and Administrative Support Specialist with over 5 years of experience providing reliable remote support to executives, teams, and business owners. Skilled in data entry, transcription, calendar management, email coordination, and customer support, with a strong focus on accuracy, confidentiality, and efficiency. Proficient in Google Workspace, Microsoft Teams, Zoom, and other virtual collaboration tools. Dedicated to helping businesses streamline operations, stay organized, and achieve their goals through exceptional administrative support. While my LinkedIn reflects my broader career background, my focus on Hubstaff is providing dedicated Virtual Assistant, Data Entry, and Transcription services to help clients streamline operations and stay organized. Core Skills         Virtual Assistance & Administrative Support Calendar & Email Management Data Entry & Transcription Internet Research & Workflow Optimization Customer Support & Stakeholder Communication Virtual Meeting Coordination (Zoom, Teams, etc.) Document Preparation & Confidential Reporting Travel & Event Planning Professional Experience Virtual Assistant & Administrative Support Specialist May 2019 – Present | Nairobi, Kenya      Provide comprehensive administrative support, including email and calendar management, task coordination, and scheduling. Handle data entry, document preparation, and transcription with speed and accuracy. Streamline workflows to improve operational efficiency and collaboration. Manage logistics for virtual and in-person meetings, ensuring timely preparation and follow-up. Act as a reliable point of contact for internal and external stakeholders. Office Manager – Youth Dynamics Limited June 2017 – July 2018 | Nairobi, Kenya    Oversaw daily office operations and managed administrative workflows. Coordinated vendor relations, team communications, and senior leadership support. Organized company events, travel arrangements, and team-building activities. Customer Experience Specialist – IwayAfrica Services Limited March 2014 – December 2016 | Nairobi, Kenya    Acted as a liaison between clients and internal teams to deliver seamless service. Maintained accurate client records and service reports for analysis. Supported onboarding and scheduling to improve customer experience. Customer Service & Administrative Assistant – East Africa School of Media Studies February 2010 – June 2013 | Nairobi, Kenya    Managed front office operations and visitor scheduling. Assisted with program logistics, participant registration, and reporting. Handled client inquiries professionally and efficiently. Executive Assistant – Joe N. Mwanthi & Co. Advocates February 2007 – December 2009 | Nairobi, Kenya    Provided high-level executive support including calendar management and travel planning. Drafted confidential documents and correspondence. Coordinated client communications and ensured timely follow-ups. Education   BSc in Business Administration – Kenya Methodist University, 2013 Diploma in Business Management – Kenya Polytechnic, 2010 Certifications    Certified Trainer of Trainers – National Industrial Training Authority (NITA), Feb 2023 Competent Communicator – Toastmasters International, June 2019 Competent Leader – Toastmasters International, May 2018 References Available upon request.