Veronica S. Sager

OBJECTIVE Experienced and results-driven Casino Manager with 9 years of leadership in gaming operations, staff supervision, and compliance management. Adept in streamlining operations, enhancing guest experiences, and leading teams in highpressure environments. PERSONAL INFORMATION CONTACT INFORMATION Nickname: Bunny Birth date: November 11, 1985 Age: 39 yrs. old Status: Single Address: Lancaster New City, General Trias Cavite Province: Gasan, Marinduque Email:-Linkedin: www.linkedin.com/in/veronicasager Mobile No./Whatsapp/Telegram: (- Georgian No.: - WORK EXPERIENCE MIRACLE LSS (Online Casino Gaming) Batumi, Georgia Online Casino Shift Manager February 2024 - Present ⚫ ⚫ ⚫ ⚫ ⚫ In charge of monitoring daily shift studio gaming operation. Monitoring and observing all areas of the casino using video surveillance systems. Identifying any suspicious activities, cheating or illegal behavior. Writing detailed reports of table infractions inside the gaming studio. Communicating effectively with gaming supervisors and Surveillance to work effectively as a team on settling table disputes or any incident inside the gaming studio. REDGOLD MS INC. (Online Casino Gaming) Online Casino Shift Manager August 24, 2023 - February 2024 ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ Supervising and managing all casino personnel during a specific shift. Assigning tasks to Pit Supervisor, Card Supervisor and Shuffler Resolving table disputes and handling difficult situations on table infractions. Ensuring accurate reporting and documentation of all gaming studio incidents. Handling administrative duties such as scheduling of all casino gaming staff, preparing number of working hours of staff, casino gaming paraphernalia/ equipment inventory. Assisting on regular PAGCOR personnel visit inside gaming studio to ensure compliance with all relevant gaming regulations to responsible gaming. Motivating and inspiring team members to achieve high performance. BINGOPLUS (Online Bingo) Studio Supervisor June 9, 2023 – August 23, 2023 ⚫ ⚫ ⚫ ⚫ In charge of overseeing and managing the online version of traditional Bingo. The main priorities are the overall workflow, standard operating procedures. The accuracy of the games offered, all while maintaining a high degree of Players. Verifies that games are being supplied in conformity with PAGCOR compliance standards and companyestablished standard operating procedures. Coordinates with the team of studio Bingo hosts. Keep track of total number of players and prepares a report needed for monitoring and analysis. KUI BUSINESS SERVICES INC. – ALLBET (Online Casino Gaming) Online Casino Gaming Manager December 2020-April 2023 ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ In charge of planning, organizing and directing day to day casino gaming operations Maintains familiarity with all games such as Baccarat, Dragon Tiger, Roulette, SicBo, Win Three cards, Bull Bull, PokDeng, Ultimate Texas Hold’em Poker, Indian games such as Teen Patti and Andar Bahar gaming platform and gaming equipment utilize on the games. Monitors all gaming staff that all tasks are carried out in a strict compliance with all the company policies, procedures and regulations. Checking the dealers and Pit Boss appearance and their activities on the tables by viewing all table through members page or players view. Monitors gaming incidents via CCTV and listens to the two-way radio with Surveillance and Pit Boss to monitor the correct settlement based on our table irregularities guidelines. Handles gaming Dealer and Pit Boss error discrepancy such as negligence and special incidents with proper coordination with Surveillance officers. Circulate around gaming floors to guarantee that operations are conducted properly. In line with this, we also check the casino area to check for Studio enhancement or needs for maintenance which we will addressed to the Boss and other higher management. Motivates employees to achieve peak performance and productivity, and make selections and recommendations for potential staff for promotion. Additional duties such as hiring and firing of gaming staff, scheduling and conducting interviews via zoom and face to face interview, as well as organizing Job Fair. Make recommendations for gaming enhancement, new games and table arrangements to improve player’s expectations. Updating game table irregularities whenever there are changes on dealing procedures and system updates with impact to the dealing procedure. Monitor staffing levels to ensure that games and tables are adequately staffed of each shift, arranging for staff rotations and breaks, and locating substitute employees as necessary. Prepare tasks allocation of all casino supervisors, monthly work schedules and station assignments and monitor all staff attendance and table mistakes. Submit spreadsheet of gaming attendance, all gaming staff duty roster, overtime, absences, tardiness and sick leave to Human Resource. Monitoring, updating gaming inventories (playing cards, sealer, table cloth, dealers chair, office supplies, gaming equipment) and processing of request. KUI BUSINESS SERVICES INC. – ALLBET (Online Casino Gaming) YEREVAN, ARMENIA STUDIO TRAINER January 16, 2023 - February 4, 2023 • • Conducts training to local Dealers and Pit Supervisor on PokDeng, Win Three cards, Bull Bull, Texas Holdem Poker, Roulette and SicBo Facilitate on putting up and launching 6 new online casino tables KUI BUSINESS SERVICES INC. – ALLBET UNITED KINGDOM, LONDON EXHIBITOR ON 3RD YEAR ICE LONDON EXHIBITOR February 7, 2023 - February 9, 2023 • • • • • Prepare all paraphernalia needed on the exhibit booth such as Desktop display, mobile phone displays to let potential clients or agents check how our gaming platform works Distributing leaflets, booklets and calling cards to guests visiting our booth Entertaining the guest’s inquiries and questions regarding the business, online games and the gaming platform Conducts lucky draw for the guests during the said exhibit Monitoring the distribution and inventory of souvenirs for guests who visited our booth BLUE PEARL INT’L TECHNOLOGIES INC. – ALLBET (Online Casino Gaming) Online Casino Surveillance Officer March 2020-December 2020 ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ Responsible for ensuring the security, safety and integrity on all games conducted inside the casino gaming floor Monitoring all activities happening in assigned shift using surveillance equipment and CCTV including casino pathways. Making a report whenever all gaming staff conduct their activities before and after entering casino gaming studio including screen shot, time and reason of their activities Observing, identifying and reporting any suspicious behavior or illegal activities in the casino and on each table, game performed by dealers, to the group with the boss and other tops management staff. Create, execute and monitor casino policies, procedures and activitie4s in compliance with the company security rules and regulations Spot and review any table disputes. Making incident report such as Dealer/Human Error, System Error or Technical Error encountered on assigned shift. Regular logging in on member's/player’s page to check the streaming and ensure that online players are experiencing smooth playing of games Facilitating closing of online tables for maintenance or downtime with proper coordination with IT personnel. Monitoring of maintenance tasks allocation of all department and assure that all are carried out before all tables resumes on a specific exact time BLUE PEARL INT’L TECHNOLOGIES INC. – ALLBET (Online Casino Gaming) Online Casino Gaming Manager June 2014-March 2020 ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ In charge on monitoring all gaming staff performance, including dealers and supervisors’ physical looks, wearing complete and proper uniform, proper dealing and shuffle procedure as well as their behavior inside the company premises according to the company standards. Supervise daily gaming activities such as correct settlement on tables disputes. Assist on analyzing the situation or incident before making a final judgement. Supervise and monitor the card flow from gaming to shuffle room and vice versa. Makes daily shift report, Incident report, monthly error and attendance report. Taking lead for company briefings and training of new games or training of revised game procedures and games updates. Conducts Pit Boss and Assistant Pit Boss written and actual exam on settling table disputes for further familiarization on their job. Preparing all gaming and shuffle room flow on a daily operation and its standard operating procedure, including BRP (Business Resumption Planning) after an emergency or disruption of gaming operation in compliance to the GLI (Gaming Laboratories International) inspection Conducts all gaming employee evaluation based on their table performance and attitude at work Coordinating with Human Resource into evaluating, promoting, hiring and firing of staff LUCKY 369 CASINO, POIPET CAMBODIA (Online Casino Gaming) TRAINER February 28, 2018-March 14, 2018 ⚫ Conducted training to local dealers and Pit Supervisors on Baccarat and Dragon Tiger ⚫ Supervise on putting up and facilitating dry run of new online casino table games ⚫ Makes Card Room and Casino Gaming guidelines and procedure. POLYGRAND PACIFIC SOLUTIONS INC. - January 2012 to June 2014 GRAND SPIRAL CORP. - February 2011 to January 2012 February 28, 2018-March 14, 2018 Online Casino Head Pit Boss ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ Supervise and monitoring casino gaming activities such as proper dealing procedure in accordance to the rules of the game, and conducts training to new join staff. Makes dealing and shuffle procedure to be implemented Make tables irregularities of Baccarat, Black Jack and Roulette Facilitate monthly meeting with all Supervisors to have an update regarding all gaming staff performance. Makes daily shift report and conducts briefing before shift transition Preparing monthly comparative report of Dealer and Pit Supervisors Table infraction and attendance Make recommendation to the higher management in terms of improving online gaming experience of players STUIDIO 168 CORP. (Online Casino Gaming) May 2010 to February 2011 Online Casino Pit Boss ⚫ ⚫ ⚫ ⚫ ⚫ Maintains familiarity with the games Baccarat, Black Jack and Roulette Conducts training for new join staff Monitor and supervise the activities of Dealers in assigned gaming table Ensure that manpower is covered on each shift Making Table allocation of dealers and all Pit Bosses, daily shift reports including table errors and endorsements OAKLEIGH CAPITAL SOL. - MANSION88 December 15, 2009-May 15, 2010 Online Casino Dealer ⚫ Conducts online gambling games such as Baccarat, Dragon Tiger, Sicbo and Roulette LEEKIE ENTERPRISE INC. April 14, 2008-December 31, 2008 Video Stream Presenter/ Online Casino Dealer ⚫ Conducts online gambling games such as Baccarat, Sicbo and Roulette INSULAR LIFE May 2006-September 2006 Customer Service Associate/ Telemarketer ⚫ Handling and providing assistance to client’s inquiries and applications for insurance with the company via phone call. RELEVANT SKILLS ⚫ ⚫ ⚫ ⚫ Knowledgeable in MS Office, MS Word, MS Power Point and MS Excel. PIVOT, Google Sheets and WPS Knowledgeable on HR, clerical and administrative works which includes downloading of files, creating PDF’s files, efficient and accurate data recording, composing and sending formal emails and drafting MEMOS Handling, monitoring and answering questions and concerns on multiples chat groups using Telegram, Whatsapp and Viber Handles and organize Team Building, Christmas Party, Annual Ball etc. EDUCATION PERPETUAL HELP COLLEGE OF MANILA BACHELOR OF SCIENCE IN NURSING FAR EASTERN UNIVERSITY BACHELOR OF SCIENCE IN NURSING LAGRO HIGH SCHOOL Novaliches, Quezon City- SAINT MARK INTERNATIONAL ACADEMY Commonwealth, Quezon City- *Reference persons upon request | Sampaloc, Manila- | Sampaloc, Manila-