VERONICA ORIGBO
Ikeja |- |-
SUMMARY
I am a proactive and Dedicated Virtual Assistant with over 5 years of experience in providing high-level
administrative support to executives and entrepreneurs. I am Highly skilled in Calendar Management,
inbox management, and Research combined with strong video editing spanning several business areas
and industries. I am Proficient with common software, learns quickly and seeks out opportunities to serve
better. Administrative assistant with analytical skills and experience in customer service. manages a large
number of calls in order to provide excellent service. knowledgeable about data management best
practices and CRM. I am also Motivated Research Assistant with three years of increasing experience.
Independent thinker and team builder. I Navigate high-stress situations while meeting goals on schedule
and within budget.
EXPERIENCE
02/2024 to Current
VIRTUAL Assistant
Kio Heritage School
Managed virtual office tasks such as email communication, scheduling,
and document handling
Organized virtual meetings and activities, promoting effective collaboration
among team members for enhanced participation
Played a key role in designing and delivering virtual training programs to
enhance employee skills
Developed and implemented a virtual training program resulting in a 30%
increase in team efficiency
Reduced client response time by 50% through implementation of a virtual
communication strategy
Successfully implemented advanced cybersecurity protocols, resulting in a
40% decrease in security breaches
Achieved a 40% reduction in manual tasks through the implementation of
automated workflow processes
Demonstrated strong planning and organizational abilities in successfully
managing the calendars of numerous executives worldwide
Managed all client and internal communications with professionalism.
01/2024 to Current
Research Assistant
Freelancer
Created comprehensive research frameworks and project proposals, both
independently and in collaboration with others
Created presentations to effectively communicate research findings at
conferences both domestically and overseas
Efficiently managed research activities to meet project deadlines while
adhering to budget limitations
Contributed to the planning of research projects by working closely with
faculty supervisors and other research assistants
Successfully addressed issues impacting the attainment of research targets
and ensured timely delivery
Shared research outcomes with external entities to enhance project impact
Managed project timetables, coordinated team activities and organized
meetings for research projects
Prepared comprehensive reports, summaries, and presentations
summarizing research findings for stakeholder publishing or presentation
Utilized a diverse range of methods including surveys, experiments,
interviews, and literature studies to collect valuable data.
02/2022 to 03/2023
Administrative Assistant
Boripe LGA
Managed and maintained accurate and up-to-date information in
company databases for various organizational activities
Managed client correspondence files by updating and documenting
additions in file index
Planned office events by reserving venues, communicating schedules and
coordinating setup
Kept office operations running smoothly and efficiently by implementing
procedure and policy improvements
Coordinated communications between various departments to schedule
meetings and keep the company informed on critical matters
Managed document control duties to reduce errors and maintain accurate
records
Received and responded to high-volume correspondence via email and
live chat
Performed detailed analysis to identify data discrepancies and quickly
resolved issues through extensive research
Maintained effective communication channels with clients and internal
team members, ensuring professionalism at all times
Efficiently coordinated administrative duties, document handling, and
report creation to support multiple departments
Welcomed guests warmly and guided them accurately to their assigned
locations.
09/2020 to 12/2021
Sales and Customer Service Representative
Omego stores - Lagos, Nigeria
Increased sales and revenue through effective communication of
promotions and special offers to customers
Reviewed current accounts to identify potential sales lead, allowing for
strategic targeting of a broader audience
Evaluated customers preference and needs to establish productive and
long lasting relationships
Prepared monthly sales reports for management to analyze performance
and revenue trends
Maintained courtesy and patience while handling customers queries,
ensuring adherence to clang policies
Maintained accurate record of sales, warranties and service program
signups
Implemented software, databases scripts and various tools for effective
communication during phone calls
Educated customers on effective utilization of products through interactive
demonstrations and presentations .
Ensured customers satisfaction by following up and offering ongoing
support for issue resolution.
SKILLS
Administrative skills
Microsoft office
Communication skills
Google work space
Calendar Management
Time Management
Inbox settings
Appointment scheduling
Problem solving
Customer service
Adaptability and flexibility
Data Entry
Proposal writing
Internet Research
Team collaboration
Video Editing
Proposal Writing
Canva
Fluent in English
EDUCATION
2019
Bachelor of Arts: History and international studies
Imo state University
2024
Administration
The Virtual Tribe Academy
