Veronica Omola

cOMOLA, VERONICA TOBI Location: Abuja, Nigeria  -, (234) 903 -9983 -531 -| LinkedIn  PROFILE SUMMARY  I am a result-oriented individual with a passion for Information technology. I am known as a great team player with skilled technical abilities and strong relationship-building capabilities. I always seek to immerse myself in intellectually challenging and mentally stimulating environments to do and be more, thus resulting in all-around growth, both personally and organizationally. EXPERIENCE  Pension Transitional Arrangement Directorate (PTAD), Abuja - Customer Service Agent,  April 2023 - Present Handling inquiries related to Pension verification. Helps Pensioners with any issues or concerns they may have regarding their pension.  Assist with processing retirement benefits, updating beneficiary information, and explaining pension regulations and policies.  Provides daily, weekly and monthly reports for the organization. Replying to emails sent by pensioners. Awosemify Technology Limited, India (Remote) - Human Resource Manager June 2022 - July 2022 Recruiting of employees through multiple sources like LinkedIn / Job portals, the Company’s website, Career page and Consultants. Taking care of the company's employee payroll. Which includes the calculation of their incentives, fixed salary and/or deduction (if any) Familiarity with Applicant Tracking System, resume database, Excellent verbal and written communication skills. Taking care of motivation boost of all employees at all time. Providing kits for new employees and also giving the employees orientation. Other Experiences Data Analyst I; DOJET Global Services Limited                            January 2021- May 2022 Data Extraction: I extract data from databases, spreadsheets, or other data sources.  Data Visualization: I create reports, dashboards, and visualizations to communicate data insights using Power BI. Data Quality Checks: I perform data quality checks to ensure accuracy and completeness. Meetings and Presentations: I attend meetings and present findings to stakeholders. Virtual Assistant; Pension Transitional Arrangement Directorate       September 2020 - December 2021 Managing calendars and scheduling appointments for PTAD staff. Coordinating meetings and conferences related to pension administration. Preparing agendas and meeting materials for PTAD meetings. Maintaining accurate records of pension payments and transactions Organizing and responding to emails from pensioners, employers, and other stakeholders Setting up email automations and filters for PTAD-related emails Ensuring timely follow-ups and responses to pension-related inquiries Updating PTAD's pension database with accurate and up-to-date information Maintaining organized digital files and documents related to pension administration Ensuring data consistency and integrity in PTAD's pension records Responding to pension-related inquiries from pensioners, employers, and other stakeholders Resolving pension-related issues and concerns in a timely and professional manner Providing information on pension policies, procedures, and benefits Creating and scheduling social media posts to educate pensioners and employers about PTAD's services and benefits Monitoring social media engagement and analytics to improve PTAD's online presence Responding to social media comments and messages related to pension administration ICT and Telecommunications Department (Trainee); Federal Capital Development Authority (FCDA) September 2017 – January 2018.  I observed and learned from experienced ICT and telecommunications technicians. I participated in hands-on training exercises to develop technical skills.  I research ICT and telecommunications concepts, technologies, and best practices. I assist in performing technical tasks, such as network maintenance, hardware repairs, and software updates. I record my learning experiences, challenges, and achievements. PROFESSIONAL COURSES & CERTIFICATIONS  ● Certificate in Data Analysis using Power BI 2022 ● Project Management 2022  ● Certificate in Data Analysis using R-programming 2021 ● Certificate of National Service: National Youth Service Corps 2020 COURSE COMPETENCY  ● Introduction to Project Management  ● WordPress Web Design   EDUCATION  MSc in Data Communication And Network University of Abuja, FCT Abuja (In view) Bachelor of Science: Computer Science University of Abuja, FCT Abuja - Nigeria | 2019 ORGANISATION WORKING EXPERIENCE  Pension Transitional Arrangement Directorate (PTAD), Abuja Awosemify Technology Limited (Remote), India  Federal Capital Development Authority (FCDA)  ACCOMPLISHMENT  As an HR, I was Successful in the smooth functioning of the company e.g. by managing the entire recruitment cycle i.e. sourcing, screening, face-to-face interviews, scheduling with hiring managers, and follow-up till onboarding. As a customer care representative, I was able to Provide daily, weekly and monthly reports for the organization.  As a customer care representative, I replied to email complaints sent by pensioners, made calls to pensioners to resolve complaints and received calls from pensioners about complaints. SKILLS (TECHNICAL & SOFT SKILLS)  Power BI WordPress  Social media management and content creation.  Attention to detail  Cross-cultural communication.  Technical troubleshooting and support  Excellent communication and presentation skills  Problem-solving skills and multitasking ability.  Excellent report writing, and creative writing /documentation skills.  Languages  Fluent in English (Native/Bilingual Proficiency)  REFERENCES  Available on request.