Veronica Nulud Diaz

CAREER BACKGROUND AMAZON OUTSOURCE PURCHASING AGENT (HOME BASED) SYNERGY COLLABORATION | SEPTEMBER 2019 - Research to find new profitable products to launch using research tools -Do Product Research using several tools like Jungle scout and Keepa. FACEBOOK / INSTAGRAM ACCOUNT MANAGER (HOME BASED PART-TIME) SYNERGY COLLABORATION |FEBRUARY-MARCH 2019 VERONICA DIAZ - Wrote copy for the website and social media platforms - Planned and executed social media campaigns - Measured the effectiveness of said campaigns ASPIRE ALLIANCE(PART TIME) MANULIFE FEBRUARY 2020- PRESENT -Appointment settler -Financial Consultancy firm in Singapore that offers Insurance MY BACKGROUND I have been a customer service and sales specialist for chat/email,and phone support for 10 years. My work station is my playground and my computers is my toy. I am a very competitive person when it comes to work. I don't settle for just an passing score but I always exceeded my clients expectations. I always bring 100% customer satisfaction on my work and apply all my best practices during work. SKILLS • Multi-skilled representative (chat, phone and email) •Excellent in Customer Service field Has excellent English / communication skills •Fluent in English and has good active listening skills •Has good reading comprehension •Has good writing skills •Has good management skills •Handles tasks accurately and efficiently CONTACT INFORMATION Mobile :- Email:- ONLINE ENGLISH TEACHER FOR 51 TALK MAY 2018 -MAY 24 2020 -TESOL ccertified teacher that teach Chinese students (kids & Adult) -Teach grammar and pronunciation -Conduct exams and reviews to student to test their skills CUSTOMER SERVICE REPRESENTATIVE (CHAT & EMAIL) SITEL INC | NOVEMBER 2015- PRESENT -Worked as subject matter expert. -Multi skilled representative that handles chat, email and phone support. -Place an order and track orders for customers - Process return and refund on items. -Contact Vendors POC FOR BACK OFFICE/REIMBURSEMENT CONCENTRIX (IBM DAKSH)| AUGUST- -Customer service representative for US vehicles. -Handle reimbursement for customer's previous repair. -Troubleshoot minor car issues -Set an appointment with the dealership to repair vehicles -Call towing services for customers and set them up with the dealer near the area. -Follow up with the customer after vehicle was repaired or once issue was fix. CUSTOMER SERVICE REPRESENTATIVE POC CONVERGYS |- -Customer service representative for US vehicles. -Handle reimbursement for customer's previous repair. -Troubleshoot minor car issues -Set an appointment with the dealership to repair vehicles -Call towing services for customers and set them up with the dealer near the area. -Follow up with the customer after vehicle was repaired or once issue was fix. Sales, Customer service and tech representative Cyber City Teleservices (AT&T) | 2009 -2012 -Offer bundle services for customers like internet and mobile. -Provide troubleshooting steps on their landline concern. -Help customer pay their bill online and via phone. -Help customer placing an order TECHNICAL SUPPORT REPRESENTATIVE SUTHERLAND GLOBAL SERVICES, TARLAC CITY | XBOX -Provide tech support to customers about their console -Offer to sign up for live account EDUCATIONAL BACKGROUND ELEMENTARY: TARLAC FIRST BAPTIST CHURCH SCHOOL - TARLAC CITY, PHILIPPINES (GRADUATED YEAR 2001) HIGH SCHOOL: ECUMENICAL CHRISTIAN COLLEGE – TARLAC CITY, PHILIPPINES (GRADUATED YEAR 2005) COLLEGE: ECUMENICAL CHRISTIAN COLLEGE TARLAC CITY, PHILIPPINES (GRADUATED YEAR 2009)