Veronica Nkom

VERONICA NKOM Abakaliki,Nigeria -- Objective An Experienced Virtual Assistant, eager to contribute completely to the growth of any institution with my extensive knowledge of project management software, Strong multitasking capabilities along with excellent written/verbal communication skills for client interactions and other related programs. Key Skills ● Google suite ● Effective Oral and Communication skill ● Effective management skills ● Organizational skills ● Problem solving skills ● Lead Generation ● Social Media management skills ● Email support ● Customer support ● Salesforce ● HubSpot Work Experience Virtual assistant (part time) Fit Kenyan Girl, Atlanta February 2024-till date ● Handling Instagram account, scheduling postings and interactions ● Providing informative materials and ensuring effective communication with clients ● Generation of leads using lead generation tools and converting them into clients Social media manager (part time) Akashic Reiki Atlanta October 2023-february 2024 ● Writing of articles for contents and posting ● Maintaining and improving relationships with client through effective communication and interaction ● Generation and conversion of leads into people give client ● Sending and replying emails, messages and faxes ● Keeping records and necessary data for future reference with google sheets and other related tooks ● Customer Support and management Administrative Assistant Clinica Farmiliar, Atlanta November 2022-August 2023 ● Answering calls, taking messages and handling correspondence. ● Scheduling meetings and appointment and events ● Sending and replying of emails and faxes ● Welcoming and introducing clients to the services the business offers ● Making and planning of traveling arrangements ● Generation and conversion of leads into prospects. ● Handling of social media postings, contents and management Virtual Assistant Spirit Gate Acupuncture, Utah - ● Sent medical reports to clients and physicians ● Wrote articles for social media contents ● Maintained and improved relationships with clients by communicating with them effectively . ● Generated leads and converted then to clients ● Replied emails, faxes and messages for the company ● Kept records and necessary data for easy future reference ● Prepared Invoice for clients ● Customer Support and management Education Bachelor Of Science Ebonyi State University, Nigeria- Bsc. Additional Certifications Handling Abusive Customers LinkedIn Customer Service: Problem Solving and Troubleshooting LinkedIn Microsoft Excel Masterclass for business managers. References Available upon request. January 2015-October 2019