Veronica Merina

VERONICA APRILIA PROJECT MANAGER AND ANALYST PROFILE A professional staff in Secretarial, Management and Marketing Field. I am a detailed oriented and fast learner with high curiosity. A person who likes innovation and have sense of leadership. Having more than 4 years experience in secretarial and administration field with plenty of skills to support my performance. SKILLS Microsoft Office Ms. Project Ms. Excel Ms. Words Ms. Power Point Ms. Outlook EDUCATION 2010 - 2013 Bachelor Degree in English Airlangga University, Surabaya - Indonesia GPA: 3.31 / 4.00 2007 - 2010 Associate Degree in English Airlangga University, Surabaya - Indonesia GPA: 3.30 / 4.00 Language English Indonesian Other Skills Negotiation Public Speaking Customer Service Administration Secretarial Project Coordination Vendor Management Calendaring Project Management OTHER INFORMATION  TOEFL Score: 7  GPA : 3.31 / 4.00 REFEREES Nick Herbert, HSE Director --Rene Truelsen , Former Finance Director ECCO Indonesia -- Andy Kim , Product Manager N2O Gaming - Skype: media.psp EXPERIENCE 2019 - Present Nitro Interactive Inc. (N2O Gaming) Project Manager and Analyst, Jakarta • Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization • Linking the escalation task with incident problem records, identifying suitable service provider contacts, and finding the appropriate customer management services qualified for the task • Assembling the escalation management team which includes the incident owner, problem owner, and other professionals in the specified area of expertise • Establishing accurate expectations from the escalating procedures, enforcing relief to the customers, and reviewing the situation appraisal formulated by the escalation team for ensuring the consumer satisfaction throughout the escalation process • Coordinating with the customers for developing an escalation management plan as per their requirements, adding additional resources for escalation process if required, and developing a detailed technical plan accordingly • Initiating hierarchical escalation process as per the incident management process, including senior authorities and asking for their support, if the need arises • Updating and maintaining escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly • Informing the customer about the escalation CONTACT      Jakarta - Indonesia - live:.cid.dd04cb53dd92be8a-www.linkedin.com/in/veronicame rinaaprilia performance metrics, reviewing the root cause of escalation for improving the escalation procedures, and maintaining compliance with the corporate and regional escalation policies • Assuring the team's availability if the problem arises during the monitoring period, closing the escalation process once the monitoring period is completed successfully, and ensuring customer satisfaction before closing the escalation 2017 - 2019 ES Jakarta Pte.Ltd Asst. Manager & Personal Assistant , Jakarta Indonesia • Promote products and services during events • Coordinate the design of promotional material and distribute in online and offline channels • Advertise company and products/services on various media • Craft and send regular newsletters with company updates • Gather customer feedback to inform sales and product teams 2016 - 2017 ECCO Tannery Indonesia Executive Assistant to President Director • Provide administrative, organizational and scheduling structure and support. • Prepare a variety of complex reports, including attending meetings to gather information, conducting internet and other research, writing first drafts, and producing computer graphics. • Compiling financial statements to create monthly ownership reports. • Prepare a variety of documents, requisitions, purchase orders, resolutions and other correspondence. • Prepare complex statistical, financial, administrative and budget reports. • Prepare expense reports, make travel arrangements and other general office duties. • Review and summarize miscellaneous reports and documents, and prepare background documents are necessary. • Initiate and respond to written and verbal correspondence, including composition, editing and distribution. • Maintain executive’s appointment schedules and calendars, provide reminders as appropriate, and coordinate travel arrangements. 2016 - 2016 ECCO Indonesia Personal Assistant to Finance Director • Manage Director’s electronic diary, assessing priority of appointments and reallocation as necessary. • Manage Director’s travel arrangements (including visas/accommodation). • Process Director’s correspondence, ensuring that incoming correspondence is dealt with by the Director/or on behalf of the Director, or other staff as appropriate. • Maintain Director’s office systems, including data management and filing. • Maintain records of Director’s contacts, screen calls, inquiries and requests, and deal with them when appropriate. • Assist Director in researching and following up with action on matters which fall within the Director’s responsibility – chasing responses, triggering follow-up action. • Produce documents, briefing papers, reports and presentations for the Director. • Organised meetings and ensure that Director is well prepared for those meetings, preparing agendas, pre-meeting briefings and meeting papers. • Manage arrangements for Trustees’ and SubCommittee meetings, including production/distribution of agenda and papers. • Meet and greet visitors at all levels of seniority. • Supervise all Trust incoming/outgoing mail. • Any other duties as may reasonably be required by the Director. 2013 - 2015 RSM AAJ Associates Secretary, Surabaya • Answer phone calls and redirect them when necessary • Manage the daily/weekly/monthly agenda and arrange new meetings and appointments • Prepare and disseminate correspondence, memos and forms • File and update contact information of employees, customers, suppliers and external partners • Support and facilitate the completion of regular reports • Develop and maintain a filing system • Check frequently the levels of office supplies and place appropriate orders • Make travel arrangements • Document expenses and hand in reports • Undertake occasional receptionist duties • Create invoices • Track all receivable and outstanding payments COVER LETTER Dear Sir/ Madam, I am writing to show my interest on the job posted. Kindly allow me to give a brief details, thus the company would know more about me. My name is Veronica Merina Aprilia, born in 1990 and currently I am 31 years old. I graduated from Airlangga University - English Literature. After I graduated here i worked as a Secretary in Accountant Public Firm, Personal Assistant for Finance Director at ECCO and being promoted to ECCO Tannery unit as Executive Assistant for President Director. For description of jobs I handled within those periods, I would be glad to refer you to the CV attached. Currently, I am working as Project Manager and Analyst in IT company, and I understand the curiosity of why I choose the position. I would be happy if i could have the opportunity to move forward to explain about the reason I chose to work for this position in your company. I hereby attached my degree and work reference for your perusal. Should you have any inquiries, i would be glad to be contacted on - or email-I am looking forward to hearing from you. Best regards, Veronica