Veronica M. Supan
Tarlac City, Philippines
Email address:-Cellphone:-
Skype: vmsupan
Objectives
To secure a position with a well-established organization where I can utilize my skills and abilities to achieve professional growth.
Work Experience
Quik Pick Express
Accounting Staff
May 10, 2019 up to present
Auditing invoices and sending these invoices to the Accounts Payable Team for payment.
Filing disputes if a discrepancy was found and
Sending weekly follow-ups until a resolution is provided.
Tracking specific invoices and sending weekly reports to the Supervisor.
Scanning and uploading invoices to the customer's website.
Invoicing and sending them via email.
Other administrative tasks.
Customer Support
Wonolo
October 2019 – March 2020
General assistance provided to the Wonolo app users via email.
Including payment adjustment and dispute.
Updating and deleting account information.
Cancelling and adding jobs.
Checking onboarding process
Basic troubleshooting of the app
Chat Support – Customer Service Representative
Engage to Sell LLC
April 2015 - March 2019
· Identify customers’ needs and clarify information.
· Generating leads that may develop into new customers
Reports Analyst
IQOR Clark
September 2014 to January 2015
· Generates End of Day report
Real Time Analyst – Exception Approval/Payroll
Expert Global Solutions (NCO)
Dec 28, 2012 to June 30, 2014
· Schedule modification thru EWFM queue.
· Checked all avaya logins and manually enter them through payroll excel file (CMS LILO)
· Attendance Desk
Real Time Analyst – Exception Approval
West Contact Services
June, 2012 to December 7, 2012
· Adjusted pre-plotted segments to meet adherence.
· Plotted break schedules.
Real Time Analyst (Call Center Operations Desk)
Sutherland Global Services
March 2009 to February 2012
· Monitors the queue and AUX usage of associates who has logged in.
· Relaying real time concerns on AUX abuse to managers.
· Changing associates split skills to maintain service level percentage.
· Manages break schedule to meet business requirement.
· OT recommendations when needed.
· Monitor service level of the program at every 30-minute interval.
· Ensures target average handle time is achieved.
· Ensures that the abandoned percentage call is within agreement.
· Monitors real-time schedule adherence and reports non-compliance.
· Sending interval reports, shrinkage updates and end of day reports.
· Outage management. Updates and tracts the status of the outage.
Technical Support Representative
Sutherland Global Services
May 2008 to February 2009
· Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Customer Service Representative
Allorica (Advance Contact Solutions)
February 2005- April 2008
· Resolves product or service concerns by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Had handled escalated calls.
Machine Operator
International Wiring System Philippines
January 2004 – June 2004
· Produces machined parts by programming, setting up, and operating a computer numerical control (CNC) machine; maintaining quality and safety standards; keeping records; maintaining equipment and supplies.
Educational Background
Bachelor of Science in Business Administration, November 2003
Major in Information System Management
Tarlac State University
Core Strength
· Communication and interpersonal skills.
· Consistently meets expectations for punctuality and attendance.
· Accepts and professionally responds to constructive criticism.
· Can adapt well to changes while maintaining positive attitude
· Can work with minimum supervision.
· Willing to undergo trainings and seminars.
Personal Information
Birth date: July 31, 1982
Gender: Female
Religion: Catholic
Nationality: Filipino
Status: Married
I hereby certify that the above information is true and correct to the best of my knowledge.
Veronica Supan
