Veronica Koskei

VERONICA KOSKEI Customer Service Administrative Assistant Contact Address Experienced in Customer Service Administrative Assistant with 5+ years of experience working in an international firm. Detailed knowledge of business terminologies and standard practices. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Work History 2021-05 - Content Marketer Current Pro Bono, Yalcin Wan Enterprises, Nairobi • Managed social media sites and increased Nairobi, 00100 number of fans, followers and sales within two Phone months by 60% - • Mastered benefits and facets of new products on E-mail biweekly basis - • Conduct market research to identify customer Twitter trends, competitor offerings, and demographic https://www.linkedin.com/in data /verokoskei/ • Conducted ongoing usability tests to gauge effectiveness of content and analyze performance metrics. Skills • Developed editorial calendar for each brand to determine budget allocation and distribution Budgeting Inbound and Outbound Calls Customer relations and communications Administrative support Spreadsheet management Scheduling and calendar management across social media platforms. 2015-03 - Customer Service Administrative Assistant 2021-02 Starkey Hearing Foundation, Nairobi • Coordinate existing and new outreach opportunities to help integrate care provided in local and international geographical coverage • Scheduled and coordinated travel arrangements for staff using company vendors to find discounts whenever possible for missions • Delivered presentations for trainings to volunteers and during their orientation process in Office management Social media knowledge preparation for mission outreaches • Screened 150+ phone calls weekly from clients to solve technical issues and registration inquiries for preparation for missions • Oversee regional budget by maintaining records and statistics for grant reporting • Seek possible sponsors and mission partners to help further program promptly Key Achievement • Attracted 95% of new patients by nurturing strong relationships, referrals, and reviews by connecting them through hospitals, phones, and email- Customer Service Office Administrative Assistant ISON Xperiences Ltd, Leading Global, Management Company, Nairobi, Nairobi • Drafted executive summaries, emails, documents, and presentations to provide high level support to management • Acted as liaison between office staff and customers thanks to excellent customer service skills • Set up conference rooms, technology and materials to facilitate meetings • Recorded metrics and potential gaps in weekly reports on attendance, and engagement for staff • Responded to high volume of telephone inquiries with friendliness and professionalism, referring callers to appropriate staff members Key Achievement • Monitored office budget of $750 to ensure expenditure remain within budget. 2012-02 - Telemarketer Agent 2012-12 Telkom, Orange, Nairobi • Created and maintain rapport with existing and potential customers • Have good product knowledge to ensure client's needs are captured and matched with best product options available. • Monitored and managed records of existing, potential clients, and closed sales • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach • Handled 80+ calls per day to address customer inquiries, appointments or in- person meets for customers with sales rep. • Collaborated with team members to achieve target results . Education 2018-01 - BBA: Business Management Current St.Pauls University - Nairobi - Diploma: Business Administration Thika Technical Training Institute - Nairobi Pass with Credit