Veronica Emeka

Veronica Emeka Apo Resettlement - Abuja-- PERSONAL PROFILE Experienced executive assistant and administrative professional with a demonstrated 4-year track record of excellence and dedication to customer service. Proven ability to lead teams, optimize operations, and achieve organizational objectives. Skilled in inventory management, strong communication and interpersonal skills with a passion for customer satisfaction and continuous learning. WORK EXPERIENCE ZETA BRENT EDUCATION Central Area, ABUJA Executive Assistant to the MD- • Administrative support/ Project Management: • Manage the MD’s daily schedule, appointments, meetings and travel arrangements. • Act as the first point of contract for all internal and external communications on behalf of the MD. • Assisted in organizing travel itineraries including local and international arrangements • Prepare and edit correspondence, reports, presentations and other document as needed. • Handled confidential information with discretion and ensure efficient workflow. • Assisted with the coordination of key projects. • Prepared weekly reports on tasks progress • • • • Social Media Management: Created and scheduled content posts for the MD’s LinkedIn and Instagram accounts. Managed social media interactions including responding to messages, engaging followers as well as monitored social media trends. Kept the MD informed of key trends and chances in the social media landscape relevant to the MD’s personal branding. Analyzed social media metrics to track performance and engagement. • • • Household Management: Oversaw the day-to-day household operations, including managing domestic staff. Coordinated household repairs, maintenance and service providers. • • Successfully handled household budgeting, expenses and ensured timely payment of household bills. Managed the recruitment process for household staff. Oversaw the onboarding and training of new staff member. Conducted regular performance evaluations of domestic staffs. Carefully managed and resolved issues of conflicts among domestic staffs. • • • • • STARSIGHT ENERGY UTAKO, ABUJA Administrative Assistant & Sales Support - • • • • • • • • • • Effectively manage and organized trainings. Successfully scheduled office meetings. Handled email responses. Observed and carried out sales process and support members of the team as required to close sales. Gathered relevant sales information through market surveys and engaged client through one on one conversation. Supported the marketing team by attending by attending conferences and participating in meetings and workshops. Frequently updated sales process documents and sales record with the use of MS word and excel. Conducted market intelligent research that led to 25% increase in sales. Oversaw recruiting, interviewing and hiring of a new staff. Effectively planned, coordinated and directed the administrative functions of the organization. SERENE STUDIO MARIAN, CALABAR Personal Assistant to the CEO- • Effectively managed clients booking appointment. • Network with clients and maintained a professional and effective relationship with clients. • Kept the studio cleaned and well organized. • Welcomed clients and provided excellent customer service. • Assisted in setting up for makeup sessions, shoots and other special events. KANO FRIED CHICKEN KANO, KANO Operations Manager 2014 - 2016 • Managed restaurant day to day operations and oversaw staff’s overall performances. • Driven customer engagement through calls, bulk sms and social media content. • Carefully resolved conflict between customer and staff. • Carried out weekly inventory evaluations and represented the MD in official capacities. • Delivered detailed reports to the MD, highlighting attention to details. EDUCATION Cross River University of Technology (CRUTECH) B.Ed. Guidance and Counselling. CERTIFICATIONS • Human Resource Certification (Human Resource Nigeria) • Fundamentals of Human Resource Management (Alison) • Effective leadership certification (HP Life) • International volunteering certification (La plage meta verse) • Graphic design certification (The F.A.C.E Foundation) • Coaching Skills (NEPH Training Center) • Onboarding Certification (New England public health training center) • Email Marketing Certification (Great Learning Academy) • Digital Marketing Certification for beginners (Great Learning Academy) • Dominion Leadership institute basic and advance (Dominion City Academy) SKILLS • Microsoft Office • Communication Skills • Customer Service Skills • Organization Skills • Public Speaking skills • Teamwork • Time Management Skills • Critical thinking • Strong Leadership Skills • Skilled in writing and Research AWARDS AND ACCOMPLISHMENTS • Most outstanding NYSC President, Mass literacy CDs group, Abuja. • Written over 10 articles at starsight connect, Abuja. • Led a primary school outreach project at Festivals Road Primary School, Abuja. • Most strategic sales intern, Starsight Energy, Abuja. • Best operations manager, Kano state. • Led ‘Send a Child Back to School’ Project at Apo Junior Secondary School. VOLUNTEER • Joined the Amazon tribe as program Manager - Abuja • Anti-irregular migration summit as program facilitator (AIMS) – Abuja HOBBIES AND INTEREST • • Advocacy, Public Speaking, writing Research, Reading and Traveling. LANGUAGES • English – Fluent • Bekwarra - Native REFEREES Available on request.