Veronica Bassey

Are you looking for a dependable Customer Support Specialist who can keep your customers happy while ensuring their issues are resolved quickly and professionally? That’s exactly what I do.

With 4+ years of experience in customer and technical support across e-commerce, SaaS, real estate, and entertainment, I’ve helped businesses improve their customer satisfaction, reduce ticket escalations, and build lasting customer loyalty. I specialize in managing high-volume inquiries across chat, email, phone, and social media while maintaining professionalism, empathy, and efficiency.

My Skills Include:

✅ Multichannel Customer Support (Phone, Email, Chat, Social Media)

✅ Technical Troubleshooting (login/access issues, product bugs, account setup)

✅ Helpdesk & CRM Tools: Zendesk, Freshdesk, Intercom, ServiceDesk, Salesforce, HubSpot, Zoho

✅ E-commerce Platforms: Shopify, WooCommerce

✅ Strong Communication & Problem-Solving

✅ Ticket & Workflow Management for Fast Resolution

✅ Building Knowledge Base & Support Documentation

Tools & Platforms I’m Proficient In:

✦ Zendesk, Freshdesk, Intercom, ServiceDesk

✦ Salesforce, HubSpot, Zoho CRM, Metorik

✦ Shopify, WooCommerce, ShipStation

✦ Slack, Zoom, Skype, Microsoft Teams

✦ Google Workspace, Microsoft Office

Why Hire Me?

📌 I help businesses deliver outstanding customer experiences that build trust and loyalty.

📌 I bring a problem-solving mindset that reduces ticket volume and speeds up resolution time.

📌 I am reliable, detail-oriented, and adaptable, able to work independently or within a team.

📌 I take ownership of every customer interaction to ensure your clients feel valued and supported.

If you’re looking for a results-driven Customer Support Specialist who understands both your customers and your business needs, I’d love to help you improve your support operations and keep your customers happy. Let’s connect and make it happen.

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