Veronica Bassey

Growing businesses don’t fail because of poor products or ideas, they fail because customer issues go unresolved, operations get messy, and important tasks slip through the cracks.

I help executives, entrepreneurs, and growing businesses reclaim 10–15+ hours per week by taking full ownership of customer support, inboxes, calendars, and daily operations, so nothing important gets missed and your customers stay happy.

With 4+ years of experience in e-commerce and executive support, I provide fast, reliable, and professional assistance across customer support, admin, and operational tasks. Whether it’s resolving customer inquiries or managing your daily workflow, I handle it efficiently and with care, so you can focus on growing your business.

What I Do:

Customer Support:

• Multichannel support via Shopify, Zendesk, Gorgias, Freshdesk, Jira, email, chat, and phone
• Order tracking, returns, refunds, and dropshipping guidance
• Ticket management, escalation handling, and complaint resolution
• Maintaining CSAT 89% and improving customer retention through empathetic communication.

Executive & Administrative Support:

• Inbox & calendar management, scheduling, and appointment coordination
• Data entry, document creation, reporting, and presentations (Google Workspace & Microsoft Office)
• Project management & task coordination (Asana, Trello, ClickUp, Monday.com, Notion)
• Research, documentation, and form creation/management.

Key Achievements:

• Managed 100+ daily support tickets while maintaining CSAT 89%
• Reduced escalations by 30% and improved workflow efficiency
• Streamlined back-office operations and admin processes for multiple businesses
• Helped executives reclaim 10–15+ hours per week through proactive inbox and calendar management.

Tools & Platforms:

• Customer Support: Shopify, Zendesk, Gorgias, Freshdesk, Jira, HubSpot, Intercom
• Productivity: Google Workspace, Microsoft Office, Notion, Slack, Zoom
• Design & Content: Microsoft PowerPoint, Canva, Capcut, & Social Media Ads
• Project & Task Management: Asana, Trello, ClickUp, Monday.com
• CRM & Order Management: Zoho CRM, ShipStation.

Why Work With Me:

• Detail-oriented, proactive, and self-directed
• High accuracy and efficiency in both customer support and administrative tasks
• Dedicated to delivering results that reduce stress, save time, and delight your customers and team.

Want reliable support that keeps customers happy and executives stress-free? Invite me to your job today and see results fast.