Veronica Bassey

Hello there😊 Welcome to my profile!

Are you looking for a proactive and efficient Customer Support Specialist to provide your customers with the best service experience?

Can your business survive without skilled customer support?

When it comes to excellent customer service, look no further. With me on board, irate customers will be a thing of the past—that's my superpower.

HERE'S WHY YOU NEED SOMEONE LIKE ME:

🔸️Prompt and Polite Responses: I deliver quick and courteous replies to customer queries via phone, email, or live chat.

🔸️Troubleshooting: I resolve issues related to your company's goods or services efficiently.

🔸️Relevant Information: I keep customers informed with up-to-date and relevant information.

🔸️Complaint Resolution: I address customer complaints and concerns swiftly and accurately.

🔸️Detailed Records: I maintain detailed records of customer inquiries and complaints.

🔸️Escalation: I escalate complex or unresolved issues to the appropriate department or manager.

🔸️Product Knowledge: I stay updated on product and market developments to better serve your customers.

🔸️Positive Outlook: I maintain a positive attitude, ensuring a great customer service experience.

MY SKILLS:

💎Effective Phone, Live-chat, and Email Support

💎Troubleshooting

💎Answering Product Questions

💎Customer Relationship Management

💎Ticket Creation and Management

💎Active Listening

💎Communication Etiquette

💎Call Logging/Reporting

TOOLS I AM PROFICIENT WITH:

🔸️Zendesk 🔸️Freshdesk 🔸️Intercom

🔸️ServiceDesk 🔸️Salesforce 🔸️HubSpot

🔸️Zoho CRM 🔸️Microsoft Suite 🔸️Google Suite

🔸️Dialpad 🔸️Open Phone 🔸️Excess Elite

🔸️Calendly 🔸️Slack 🔸️Zoom

🔸️Skype 🔸️Clockify 🔸️Time-Doctor

🔸️LogMeIn

I am a result-driven Customer Support Specialist dedicated to ensuring client satisfaction and delivering high rates of improvement on projects. I would love to be a part of your team and help take your business to the next level.

Ready to improve your customer service? Send me a message on Hubstaff Talent to get started.