Veronica Akpan

VERONICA AKPAN (she/her) Lagos, Nigeria g--linkedin.com/in/veronicaakpan Professional Summary Dedicated Virtual Assistant with a background in sales, customer service, and entrepreneurship. Skilled in calendar and email management, client communication, CRM tools, and social media marketing. Eager to bring strong organizational and multitasking skills to remote administrative roles. Work Experience Sales Representative Itel Mobile – Lagos, Nigeria | Apr 2018 – Apr 2020 - Exceeded monthly sales targets, contributing to revenue growth. - Assisted 10–15 customers daily with product selection and inquiries. - Maintained accurate inventory records and streamlined restocking processes. - Utilized CRM tools for customer tracking and follow-ups. Founder & Manager – Hair Business Self-Employed – Lagos, Nigeria | 2020 – Present - Managed end-to-end business operations: inventory, order fulfillment, and customer service. - Used social media to increase visibility and sales through targeted campaigns. - Handled appointment scheduling, customer communication, and bookkeeping. Education Bachelor’s Degree in Education University of Calabar – Cross River, Nigeria Expected: October 2024 Certifications Virtual Assistant Program Certificate (Administrative Support) ALX Africa Expected: April 2025 Skills - Calendar & Email Management - Administrative Support - Google Workspace & Microsoft Office - CRM Tools (HubSpot, Zoho) - Client Communication - Attention to Detail - Social Media Management - Time Management