Veronica

Veronica Mkhafu Virtual Assistant PROFILE Virtual assistant with a focus on achieving results who excels at managing emails, scheduling, organizing tasks, entering and managing data, managing social media, and providing outstanding administrative support. Proficient in managing - multiple tasks, prioritizing deadlines, and delivering high-quality results in a - with excellent communication and organizational skills. Adderley street, Cape Town, SA, 8001 WORK EXPERIENCE EDUCATION Welkom-Gimnasium SS Graduated with a Bachelor’s Pass Completed in 2020 NYDA Skills and Education Certificate in Business Management Completed in 2023 Cape Peninsula University of Technology Diploma In Fashion Design Ongoing to graduate 2025 Virtual Assistant Certificate Supervisor Development Program Excel Essential Training Certificate SKILL Strong Communication Skills Microsoft Office Excellent listening skills and empathic voice Stress and Pressure Tolerance Problem analysis and solving Fresh Books, Zoho, Canva, WordPress Strong organizational skills Methodical Google Calender, Convertkit, SEMrush remote setting. Profound knowledge of digital tools, software, and platforms, ZZ Motorspares | Cashier 2021 Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time frame. Provided telephonic customer support services Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service Excellency Academy | Virtual Assistant- Managed and maintained customer databases, ensuring accuracy and relevance of data Developed and implemented a filing system for all documents that streamlined data storage and retrieval Provided customer support services Email managing DashBPO | Customer Support Representative Navigating through Salesforce and other technical software to reach customer satisfaction Providing floor support for peers in the same line of work/SME/2IC/Performance Coach Assisting with case escalation to reach customer satisfaction Developing skills such as communication and problem-solving Answering agent questions regarding best practices or difficult calls Meeting with management to improve customer satisfaction based on the existing product Daily navigating Salesforce for CRM and data collection AWARDS 2019 Eskom Expo for Young Scientists Highly Recommended Sasol Science Convention (NWU) Bronze Medalist REFERENCES Available Upon Request VERONICA MKHAFU OPERATIONAL SUPERVISOR - Adderley street, Cape Town, SA, 8001 Dear Sir/Madam I am excited to apply for a Virtual Assistant position with your organization. As a highly skilled and experienced VA, I am confident in my ability to provide exceptional support and help you achieve your goals. With a strong background in administration, customer service, and technical support, I possess the skills and expertise to handle a wide range of tasks, including email management, calendar organization, data entry, and social media management. I am proficient in Microsoft Office, Google Suite, and various project management tools, ensuring seamless integration with your existing systems. What sets me apart is my availability. I am committed to dedicating 40 hours a week to your business, ensuring consistent and reliable support. Whether you need help with daily tasks, special projects, or overflow work, I am here to help. My key strengths include: Excellent communication and organizational skills High level of technical proficiency Ability to work independently and as part of a team Strong attention to detail and accuracy Flexibility and adaptability in a fast-paced environment By hiring me as your Virtual Assistant, you can expect: Increased productivity and efficiency Improved work-life balance Enhanced customer satisfaction Reduced administrative burdens I would welcome the opportunity to discuss how my skills and experience align with your needs. Please feel free to contact me at your convenience. Thank you for considering my application. I look forward to the opportunity to support your business. Sincerely, V.mkhafu.