Vernnon Almonia

Vernnon Almonia 376 Mindoro Street, Mt. View, Barangay Balibago, Angeles City, Pampanga 2009 --SUMMARY - I have over 13 years of Customer service, Sales, Technical Support and Quality Assurance experience working with top industry performers, where I regularly exceed client’s expectation and KPI. I’m proficient with Windows OS and MS Office apps. EMPLOYMENT HISTORY Concentrix Clark, Angeles City Capital One (Fraud) Specialist, Risk & Compliance, Sr. Quality Evaluator (QA) March 2019 – January 2022 POC for Fraud Transaction LOB Daily call monitoring and coaching sessions In case of updating audit database Weekly Audit compliance report Attending to bi-weekly external calibration with Clients Bi-Weekly internal calibration sessions with OM, TLs and Trainers. Analyzing weekly performance and creating deck for Weekly Business Reviews. RCA auditing and creating reports. ePerformax Building, Pasay City Paypal (Billing) Performance Analyst (QA) March 2017 - September 2018 Call monitoring and Performance Coaching Daily Coaching and Feedback Sessions with teammates. Arvato Bertelsmann, Angeles, Central Luzon Xbox (Techinical Support) Solutions Coach (QA) October 2014 - February 2017 Techincal Support for Gaming Console Account Promoted as a Solutions Coach (Q.A.) Sutherland Philippines Clark Main Site, Angeles, Central Luzon Billing and Sales Representative May 2012 - September 2014 Customer Service for a Telco Account Sales Representative for the same Telco Account Promoted as Sales Validator after 1 year. iQor, Mabalacat, Gitnáng Luzon Senior Agent January 2009 - April 2012 Customer Service, Technical Support and Sales Representative for a Telco Account Promoted as Senior Agent on my first year.  EDUCATION Systems Plus College Foundation 2-year Customer Relations Management Graduated - April 2009 REFERENCES Character References available upon request.