Vernaliza Penales

Vernaliza A. Penales GENERAL VIRTUAL ASSISTANT eCommerce Virtual Assistant Social Media Manager ABOUT ME I am a dependable person who is great at time management.I am always energetic and eager to learn new skills. I am able to handle multiple tasks on a daily basis. I use a creative approach to problem solve. Ability to cope with failures and learn from my mistakes. ADDRESS: 094 Purok 2 Brgy. Alulod,Indang,Cavite Philippines BIRTHDAY:August 14,1987 AGE:35 years old EDUCATION COLLEGE GRADUATE Bachelor of Science in Tourism and Resort Management Cavite State University INDANG,CAVITE JUNE2006-APRIL 2010 SEMINARS/TRAINING ONLINE FhMoms Online University Introduction to Freelancing and Virtual Assistance Received Certificate of Completion May 14, 2019 Coach Sunny Lenarduzzi Online Training Social Media rock star with deep knowledge around video marketing Youtube Ranking/SEO Optimization January- A P P S & T O O L S Communication- Skype,Zoom Meeting Multimedia- Canva/Photo shop Screen Recording-Loom Project ManagementTrello,Asana,Slacks Microsoft OfficeExcel/Word/Powerpoint/GDrive Time Management- Screenish/Team Viewer Active Campaign Quick books CHARACTER REFERRENCE Maria Korina Bertulfo Founder of Filipina Homebased FHMOMS.com - PROFESSIONAL EXPERIENCE ECOMMERCE VIRTUAL ASSISTANT EBAY/WALMART/SHOPIFY VA February 2019- December 2022PART TIME-DIRECT CLIENT Manage orders, inventory, and cancellations. Provide excellent customer service. Do documentation and reporting. Managing social media promotions. Doing keyword research for product listings. Writing and uploading product listings. Order Fulfillment Amazon Virtual Assistant ECOMMERCE SPECIALIST (FULL TIME) August- Intelegencia BPO LLC (Agency) Deliver high-quality customer service via email support platform ensuring top-level service to continue corporate growth. Update company’s database with new customer information and manage data retrieval of current customers, accurately and in a timely fashion. Utilize problem-solving skills to resolve customer issues and enhancing service levels. Dropshipping/Order Fulfillment Customer Service Enhancing the title of the items using the Zik Analytics and different SEO Tools. A year of experience as a Sourcing VA for an Amazon FBA seller QuickBooks -Uploading Amazon file Inventory/Invoicing Product. SOCIAL MEDIA MANAGEMENT March- (Partime Job) DIRECT CLIENT Analyzing engagement data, identifying trends in customer interactions, and planning digital campaigns to build community online in the different social media platforms. I am responsible for developing and implementing marketing strategies for a business's social media sites. This might include blogging, creating social media profiles, managing regular posts, and responding to followers. Email Marketing using Mail chimp and Active Campaign- creating a campaign for certain articles. WordPress &Youtube YOUTUBE Project Task, Updating the blogs with articles with applicable pictures related to articles. Handling client YOUTUBE account for marketing. Creating Youtube Thumbnails and editing Youtube videos. WORDPRESS Develops, designs, and delivers website structure in different elements and Plugins. Respond to user email inquiries, or set up automated systems to send responses. Register websites with search engines to increase website traffic. Updating Pictures, blogs, and articles. ADMIN ASSISTANT February 2016-March 2018 Cavite State University Indang,Cavite Complies and maintains records of business transactions and office activities of establishment, performing a variety of following or similar clerical duties, and utilize knowledge of systems in keeping record and important records and reports. ONLINE SERVICES Leanne Ersando Brgy. Secretary Indang Cavite - Mobile/Whatsapp --Skype:-Cavite Philippines CATHODOS ONLINE SERVICES- INDANG, CAVITE I was responsible for updating the blogs and sites including links. Customer Service of Amazon account of my Manager, Assist customers in placing the order, customer returns, and complaints.