Verna Cristy Sepulveda

VERNA SEPULVEDA EXECUTIVE VIRTUAL ASSISTANT CONTACT --Bacolod City, Philippines www.linkedin.com/in/vernasepulveda-adminassistant EDUCATION & CERTIFICATIONS- UNIVERSITY OF ST. LA SALLE—BACOLOD Bachelor of Business Administration 2020 NOLITC - TESDA National Certificate II: Contact Center Services CORE COMPETENCIES Executive Support & Client Communications Calendar & Email Management CRM Proficiency (HoneyBook, Salesforce, Hubspot) Contract Preparation & Document Handling Workflow & Process Optimization Event & Meeting Coordination Research & Lead Generation Tech Tools: GWorkspace, Microsoft Office, Canva, ThriveCart, Flodesk, Zapier, RingCentral, JIRA PROFILE SUMMARY Detail-oriented and results-driven Executive Assistant with over four years of experience supporting executive teams and streamlining operations in fastpaced, remote work environments. Proficient in a wide array of productivity tools and CRMs, with a proven ability to manage complex schedules, client communications, and administrative workflows. Adept at maintaining discretion and professionalism while supporting leadership in achieving business goals. WORK EXPERIENCE Chef Deb LLC NOV 2024 – MAY 2025 Client Manager/Executive Virtual Assistant Provided high-level administrative support including calendar management, contract preparation, and email coordination. Managed CRM systems and client engagement workflows, improving onboarding and offboarding processes. Conducted strategic research on lead generation tools and platforms to enhance client acquisition. triOS College Administrative Assistant March 2023 – Sept 2024 Handled high-volume email and chat communications with professionalism and efficiency. Scheduled appointments and managed calendars, while supporting call management (inbound/outbound). Maintained accurate records through data entry and document organization. Winners Choice Real Estate Co. Real Estate Cold Caller (Project-Based) Jan – Feb 2024 Scheduled appointments between property sellers and real estate agents. Managed CRM entries and ensured timely follow-ups. iQOR PH Customer Service Representative March 2022 – March 2023 Assisted airline passengers with rebookings, refunds, and disruptions. Managed travel inquiries and provided timely customer service solutions. TECHNICAL PROFICIENCY Productivity: Google Workspace, Microsoft Office, Zoom CRM & Communication: HoneyBook, Salesforce, HubSpot, RingCentral Design & Marketing: Canva, Flodesk, ThriveCart Automation: Zapier Project Management: JIRA Concentrix Customer Service Representative Jan 2021 – Feb 2022 Provided multi-channel support including live chat, email, and phone. Resolved client issues, processed refunds, and updated CRM records.