Verlie Marie Saunar

With over seven years of experience as a Sales Representative for a major automotive account, I have consistently demonstrated a strong ability to communicate effectively, build customer trust, and deliver outstanding results. I am a strategic thinker with a proven track record of exceeding sales targets and earning top-performer recognitions, including multiple "Representative of the Month" awards. My dedication to providing a seamless customer experience has earned me commendations for professionalism and efficiency. I'm a fast learner who thrives in dynamic environments, and my ability to position products in a way that meets both customer needs and business goals makes me a valuable asset in any sales or service-oriented role.

I bring a strong background in sales and customer service, with proven experience across telecommunications, mobile applications, and subscription-based services. I have successfully assisted customers with billing, technical support, and account management, while consistently upselling products to meet and exceed Key Performance Indicators (KPIs). My ability to deliver proactive and empathetic support has helped reduce cancellations and improve member satisfaction. I’ve also played a key role in improving service quality by conducting audits, providing coaching, analyzing trends, and leading alignment sessions. With experience in moderating online communities, managing in-game support, and handling complex inquiries through calls and email, I offer a versatile skill set grounded in communication, problem-solving, and customer retention.