Verita Veronica San Juan

I used to work on a BPO industry as a customer service representative. I have been with voice and non-voice account for Telco accounts. I have been with customer service support for roughly 2 years, voice account. This was with Microsoft account, wherein we are also expected to do upsell of Microsoft products to client. I also have background with email on a Telco account. We process cancellation request of clients through email. Lastly as a chat support for an airline account. Process ticket reservation and after a few months, was transferred to level 2 chat. Here we handle chats from clients whose flight has been cancelled due to natural calamity or other unforeseen reasons.