Vergelio Ogabang Jr.

I am a highly motivated Customer Service and Virtual Assistance Specialist with over three years of professional experience delivering exceptional results in remote support, hospitality operations, and client engagement. Throughout my career, I have consistently achieved 95%+ customer satisfaction scores, managed 80+ daily inquiries, and built a reputation for reliability, adaptability, and measurable impact. My background combines strong communication skills with technical expertise, enabling me to provide seamless support to clients across diverse industries.

In my role at Teleperformance, I handled high‑volume inbound and outbound customer service interactions, exceeding efficiency targets by 15% and reducing escalations by 20% through proactive issue resolution. I also generated over $10K in annual upselling revenue by identifying client needs and offering tailored solutions. These achievements reflect my ability to balance empathy with business growth, ensuring both customer loyalty and organizational success.

As a freelance Virtual Assistant and Appointment Setter, I managed operations for 10+ Airbnb properties, maintaining 90%+ occupancy rates and increasing monthly revenue by 12%. I coordinated schedules for 15+ cleaners weekly, guaranteeing 100% on‑time service delivery, while streamlining contractor workflows to reduce maintenance delays by 30%. These experiences highlight my strengths in organization, workflow optimization, and remote team coordination.

Technically, I am proficient in CRM systems such as Zendesk, Salesforce, and GoHighLevel, as well as scheduling tools like Calendly. My dual-computer setup, 25+ Mbps internet with backup, HD webcam, and noise‑canceling headset ensures I am fully remote‑ready and able to deliver uninterrupted service. I thrive in fast‑paced environments where attention to detail, multitasking, and clear communication are essential.

Beyond technical skills, I bring a strategic mindset and a passion for continuous improvement. I actively refine processes, optimize workflows, and adapt to evolving client needs. My ability to combine data‑driven decision-making with empathetic customer engagement allows me to deliver results that matter consistently.

Ultimately, my goal is to help businesses grow by providing dependable support, enhancing customer experiences, and driving measurable outcomes. Whether it’s managing complex schedules, handling high‑volume inquiries, or optimizing operations, I am committed to delivering excellence in every task.