Verenuso Jengwe

I am a proficient, self motivated Virtual assistant with excellent skills and experience. Having worked as Customer Service Representative for over four years, I have in depth knowledge of handling situations and people efficiently. I have experience in the use of Software and Technology to get the job done.

I am a well experienced customer service individual with over four years as an outstanding representative having great interpersonal, verbal and written communication skills with great knowledge of CRM tools while maintaining fruitful relationships that produces positive outcome. I attract customers by giving them up to date information, offer suggestions and resolve their issues and escalate them appropriately where necessary.

I posses excellent analytical and problem solving skills and i have the ability to work under minimal supervision, adequate experience in deployment and usage of some CRM tools though continually improving myself.

I am also an innovative starter with a tenacious work ethic.

I have in the previous years worked with companies in official and unofficial capacity to help facilitate healthy and long lasting relationships between the companies and their customers.

This experience has made me gain skills administratively and help me multitask on different levels. From taking minutes to team briefings to communicating to my superiors etc.

My Expertise are but not limited to:

1. Communication Skills

2. Customer Service

3. Email Management

4. Researching

5. Multitasking Skills

6. Product and content Management

7. Article and Content Writing

8. Generating Ideas

These and many more skills that I posses has helped me create a good and workable relationship leaving lasting impact on the organization at Large.