Verde Lyne B. Go
Present Address: 4140 Balagtas St., Dau, Mabalacat, Pampanga
Permanent Address: 206 Balete, Diadi, Nueva Vizcaya
Contact number: --Skype ID: verdelyne040809
Position Desired: Any qualified position.
WORK EXPERIENCE
Aug. 21, 2013 to Nov. 15, 2016
Customer Service Supervisor
GFL SYSTEMS CLARK
Clarkfield, Pampanga, Philippines
Duties:
• Supervises and assists multiple employees daily to assure work productivity and efficiency
• Provides training to new employees
• Ensures all new employees are trained appropriately and able to assist customers
• Provides assistance to customers daily, via phone, email and chat
• Provides information to customers concerning any product using Shopify, Webgistix and other
significant tools
• Is responsible for problem resolution among customers and employees
• Is responsible for the resolutions of problems concerning inventory and shipping mishaps
• Has direct contact with company professionals outside of the office to ensure all orders are complete
and shipped correctly
• Produces weekly and monthly reports which aide in maintaining accurate inventory levels and
consistent customer satisfaction
• Checks the quality each agent’s works
• Manpower management (scheduling)
May 02, 2013 to July 25, 2013-
CSR- Trainee for T-Mobile Gen Care
EGS Clark (former NCO Philippines)
Clarkfield, Pampanga, Philippines
Jan. 2012 to March 2013-
Maritime Operation Supervisor
ADVANPOINT INC. (ADVANFORT COMPANY)
Clarkfield, Pampanga, Philippines
Duties:
•Acts as a supervisor of Operations Management
•Allocating/scheduling guards and weapons to every client vessel.
• Meeting targets set for ED/RV operations
• Take ownership of all the undertakings of Operations
• Ensure planning and execution of all Embarkation & Disembarkation for all vessels under our
responsibility
• Ensure periodic monitoring of all operators on board client vessels
• Accurate and clear communication with stakeholders (including vessel command)
• Advise all concerned external parties of all arrivals and departures as early as possible
• Communicates with management regarding related issues that would affect the smooth execution of all
operations
•Flying them from one country to another
•Flying in or out of weapons
• Ensures performance and compliance of all personnel under Mission Planning
•Coaching agents/staffs
Oct. 2012 to Dec. 2012-
Unit Manager
Avon Philippines
Mabalacat, Pampanga Philippines
Duties:
• Leading the team
• Ensures that the team gets the target sales every month
• Ensures that customers are satisfied with the products
July 2011 to Jan. 2012-
Maritime Operation Center Senior Staff
ADVANPOINT INC. (ADVANFORT COMPANY)
Clarkfield, Pampanga, Philippines
Duties:
•Calling masters, vessel owners and port agents
•Arranging formalities for embarkation and disembarkation of guards and weapons
•Requesting flights for them from one port to another
•Applying visa for guards
•Ensures that everything is done within the operation in a timely manner
April 2010 to May 2011- Account Specialist
IQOR Philippines
Clarkfield, Pampanga, Philippines
Duties:
•Financial Account/Collections
•Ensures that client understands the importance of having a good credit
•Ensures that clients accounts are in good standing
•Collects necessary dues to prevent account from being charged-off
October 2009 to April 2010 -
Nurse
Project Nurses Assigned in Rural Service (NARS)
A joint project of:
Department of Labor and Employment (DOLE),
Department of Health (DOH),
Department of Education (DepEd) and
Professional Regulation Commission (PRC- Board of Nursing)
Designated Area:
Oct.15, 2009 to Jan. 15,2010 RHU, Diadi, Nueva Vizcaya
Jan. 16,2010 to Apr.15,2010 Veterans Regional Hospital,
Bayombong, Nueva Vicaya
March 2009 to September 2009-
Volunteer Nurse
Rural Health Unit
Diadi, Nueva Vizcaya
EDUCATIONAL ATTAINMENT
College-
Bachelor of Science in Nursing
Saint Mary’s University
Bayombong, Nueva Vizcaya
High School-
Saint Mary’s University
Bayombong, Nueva Vizcaya
Elementary-
Balete Elementary School
Balete, Diadi Nueva Vizcaya
ACHIEVEMENTS
-
Top Forty Percent of the Graduating Class
Consistent Honor Student
SKILLS AND STRENGTHS
o Computer Literate (MS Word, MS Excel, MS PowerPoint, Internet Explorer,)
o Good Communication Skills
Personal Strengths:
o Determined, Patient, Fast-learner, Dedicated, Committed, Self-reliant, Flexible, Can Work Under
Pressure, Pays Attention to Details, Honest, Positive Attitude, Organized
PERSONAL INFORMATION
Nickname
Age
Date of Birth
Height
Verde
26
September 07, 1986
5’2”
Sex
Civil Status
Nationality
Female
Single
Filipino
CHARACTER REFERENCE
Dr. Maria Cristina L. Munar
Municipal Health Officer-LGU
Diadi, Nueva Vizcaya
Ms. Angela S. Andres
Operations Manager- Advanpoint, Inc.
Clarkfield, Pampanga
Mr. Michael Arias
AVP- IQOR Philippines
Clark, Pampanga
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
_____________
Verde Lyne B. Go
