Verde Lyne Go

Verde Lyne B. Go Present Address: 4140 Balagtas St., Dau, Mabalacat, Pampanga Permanent Address: 206 Balete, Diadi, Nueva Vizcaya Contact number: --Skype ID: verdelyne040809 Position Desired: Any qualified position. WORK EXPERIENCE Aug. 21, 2013 to Nov. 15, 2016 Customer Service Supervisor GFL SYSTEMS CLARK Clarkfield, Pampanga, Philippines Duties: • Supervises and assists multiple employees daily to assure work productivity and efficiency • Provides training to new employees • Ensures all new employees are trained appropriately and able to assist customers • Provides assistance to customers daily, via phone, email and chat • Provides information to customers concerning any product using Shopify, Webgistix and other significant tools • Is responsible for problem resolution among customers and employees • Is responsible for the resolutions of problems concerning inventory and shipping mishaps • Has direct contact with company professionals outside of the office to ensure all orders are complete and shipped correctly • Produces weekly and monthly reports which aide in maintaining accurate inventory levels and consistent customer satisfaction • Checks the quality each agent’s works • Manpower management (scheduling) May 02, 2013 to July 25, 2013- CSR- Trainee for T-Mobile Gen Care EGS Clark (former NCO Philippines) Clarkfield, Pampanga, Philippines Jan. 2012 to March 2013- Maritime Operation Supervisor ADVANPOINT INC. (ADVANFORT COMPANY) Clarkfield, Pampanga, Philippines Duties: •Acts as a supervisor of Operations Management •Allocating/scheduling guards and weapons to every client vessel. • Meeting targets set for ED/RV operations • Take ownership of all the undertakings of Operations • Ensure planning and execution of all Embarkation & Disembarkation for all vessels under our responsibility • Ensure periodic monitoring of all operators on board client vessels • Accurate and clear communication with stakeholders (including vessel command) • Advise all concerned external parties of all arrivals and departures as early as possible • Communicates with management regarding related issues that would affect the smooth execution of all operations •Flying them from one country to another •Flying in or out of weapons • Ensures performance and compliance of all personnel under Mission Planning •Coaching agents/staffs Oct. 2012 to Dec. 2012- Unit Manager Avon Philippines Mabalacat, Pampanga Philippines Duties: • Leading the team • Ensures that the team gets the target sales every month • Ensures that customers are satisfied with the products July 2011 to Jan. 2012- Maritime Operation Center Senior Staff ADVANPOINT INC. (ADVANFORT COMPANY) Clarkfield, Pampanga, Philippines Duties: •Calling masters, vessel owners and port agents •Arranging formalities for embarkation and disembarkation of guards and weapons •Requesting flights for them from one port to another •Applying visa for guards •Ensures that everything is done within the operation in a timely manner April 2010 to May 2011- Account Specialist IQOR Philippines Clarkfield, Pampanga, Philippines Duties: •Financial Account/Collections •Ensures that client understands the importance of having a good credit •Ensures that clients accounts are in good standing •Collects necessary dues to prevent account from being charged-off October 2009 to April 2010 - Nurse Project Nurses Assigned in Rural Service (NARS) A joint project of:  Department of Labor and Employment (DOLE),  Department of Health (DOH),  Department of Education (DepEd) and  Professional Regulation Commission (PRC- Board of Nursing) Designated Area:   Oct.15, 2009 to Jan. 15,2010 RHU, Diadi, Nueva Vizcaya Jan. 16,2010 to Apr.15,2010 Veterans Regional Hospital, Bayombong, Nueva Vicaya March 2009 to September 2009- Volunteer Nurse Rural Health Unit Diadi, Nueva Vizcaya EDUCATIONAL ATTAINMENT College- Bachelor of Science in Nursing Saint Mary’s University Bayombong, Nueva Vizcaya High School- Saint Mary’s University Bayombong, Nueva Vizcaya Elementary- Balete Elementary School Balete, Diadi Nueva Vizcaya ACHIEVEMENTS - Top Forty Percent of the Graduating Class Consistent Honor Student SKILLS AND STRENGTHS o Computer Literate (MS Word, MS Excel, MS PowerPoint, Internet Explorer,) o Good Communication Skills Personal Strengths: o Determined, Patient, Fast-learner, Dedicated, Committed, Self-reliant, Flexible, Can Work Under Pressure, Pays Attention to Details, Honest, Positive Attitude, Organized PERSONAL INFORMATION Nickname Age Date of Birth Height Verde 26 September 07, 1986 5’2” Sex Civil Status Nationality Female Single Filipino CHARACTER REFERENCE Dr. Maria Cristina L. Munar Municipal Health Officer-LGU Diadi, Nueva Vizcaya Ms. Angela S. Andres Operations Manager- Advanpoint, Inc. Clarkfield, Pampanga Mr. Michael Arias AVP- IQOR Philippines Clark, Pampanga I hereby certify that the above information is true and correct to the best of my knowledge and belief. _____________ Verde Lyne B. Go