Verd Choi

Customer Support and Operations professional with 8+ years of specialised experience delivering high-volume service operations across humanitarian programmes, fintech platforms, energy services, and hybrid customer support environments. Built a strong record improving workflow efficiency, strengthening compliance controls, and stabilising service delivery within regulated, deadline-driven organisations. Supporting 45,000+ beneficiaries, reducing customer resolution timelines by up to 41%, and improving operational efficiency by 32% through structured process optimisation. Seeking to apply expertise in remote operations support and customer service delivery to a globally distributed role requiring proven success in virtual collaboration and service excellence.