VERAH AKINYI
Kenyan | Nairobi, Kenya| --| LinkedIn | Skype ID: live:.cid.f8fc224ce0697ca
https://www.linkedin.com/in/verahakinyi/
SUMMARY
● Energetic self-starter with experience in Customer Relations and Administrative Virtual Assistance.
● Excels in providing exceptional service to clients; especially skilled in scheduling and planning
meetings and events.
● ALX Virtual Assistance Certification Graduate
EDUCATION
Jomo Kenyatta University of Agric. & Technology –Nairobi, Kenya
B.Com, Finance
September 2009 – December 2013
WORK EXPERIENCE
Virtual Assistant
January 2022 - June 2024
Dala Riders Logistics– Homabay, Kenya
● Coordinated an extensive schedule for the director, managing over 40 meetings across multiple time
zones in a single quarter.
● Conducted research on relevant topics, organized findings in detailed spreadsheets, and streamlined
data for quick reference and informed decision-making.
Customer Service Agent
June 2021 - October 2021
Influx Inc. – Collingwood, Australia
● Handled Customer complaints, provided appropriate solutions and alternatives within the time limits,
and followed up to ensure resolution.
● Collaborated with peers across different departments to find solutions to complaints that needed
escalation.
● Exceeded my daily Email handling limit of 100 emails.
Customer Relations Officer
January 2019 - May 2021
Mobishule Technologies– Nairobi · Remote
● Contributed to a 15% increase in user retention by providing exceptional support for accessing school
fee cash advances.
● Proactively gathered and analyzed user feedback to pinpoint areas for improvement.
● Maintained an average response time of under 1 hour for inquiries regarding school fee cash
advances, ensuring parents received timely assistance.
SKILLS
Online Research
Email Communication
Video Conferencing
Freshdesk
Slack
Google Workspace
INTERESTS
Puzzle and Strategy Games
Shopify
Digital Content Creation
LANGUAGES
Kiswahili - Native
English - Fluent
Event Planning
