Allow me to develop your growing industry network, increase
awareness and develop an excellent corporate image by developing
and executing effective communication and media relations
programs. I will help your company reach its marketing goals.
Employment Details and Responsibilities
Vera Madeira
Multi Market Stretch Trainer, Teleperformance
Lisbon, Portugal
February 2021-March 2021
Oversee and support the training and development of all new and
existing moderators
Summarize policies to facilitate the understanding
Create and implemente exercises to help moderators to differentiate
the policies and to increase the level of engagement from training
members, with much success
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Work towards certification of each moderator
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French Content Moderator, Teleperformance
Lisbon, Portugal
May 2020-February 2021
OBJECTIVE
I desire a position that utilizes my
technical background in training,
Reviewing content (videos, image, text, and audio) in accordance
with policies
Responding to customer inquiries regarding Trust & Safety actions,
such as abuse reports and enforcement appeals
Ensuring user and brand safety
Able to provide services on a 24/7 shift rotation
marketing, communication, business,
customer service, public relations,
lifestyle influencing, human
resources, and translation in an
international company.
Marketing Planning Manager, Segrace
Beijing, China
September-2011 – 02-2020
Effective integration of media resources to ensure that all types of
promotional copy implementation in place to achieve the
company's sales target.
SKILLS
Social Media Expert,
Wechat expert, KOL,
Influencer, 网红
Translation and
Interpretation expert
(PT/EN/FR) advanced;
Portuguese, English
and French native
speaker level, Spanish
and Mandarin
advanced;
Microsoft Office:
Advanced
Client Database
Management;
Time Management;
Quality Leadership;
Quick learner;
Conflict Resolution;
International Brand
Marketing Expert;
Impeccable
organizational skills.
Responsible for the overall management of marketing planning
department.
Responsible for monthly departmental expenses budget, settlement
and approval work.
Responsible for the Department of Personnel training, guidance,
promotion, assessment, management and supervision.
Responsible for Communication and Coordination with other
departments of the company.
Collect information about the industry, grasp the market dynamics,
analyze sales and market development, and submit written reports
and targeted comments.
Responsible for the collection and collation of customer
information, customer base analysis.
Responsible for the development of marketing planning and sales
plan, responsible for marketing activities planning, organization,
and implementation.
Responsible for the company's product brand image planning and
brand management.
Participate in the company's new product development research,
lead the completion of the product market positioning and planning
reports, independent writing before, in and after the planning
program and the preparation of advertising required various types of
copywriting and independent reporting.
Supervision of the scope of the marketing activities, advertising
planning, publicity, and design work.
Marketing Planning Assistant Segrace & Equis/ Four
Seasons Hotel
Beijing, China
September-2017-March-2019
https://www.fourseasons.com/beijing/dining/lounges/equis/
Responsibilities were to:
Upload activities on social media like Facebook, Instagram,
WeChat;
Weekly contact of top clients in banking, fashion and multinational
corporations, inviting them to check our events, party activities or
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dining;
Individually select clients and create a membership of 200 top
consumers to join us;
Contact all Beijing official media and bloggers;
Write articles about our events;
Coordinate music band rehearsals;
Arrange beverages tasting and training about new beverages
Marketing Planning Manager,|The Bricks| Live Jazz bar/
Segrace
Beijing, China
February-2017 September-2017
https://www.thebeijinger.com/blog/2017/03/16/new-cabaret-bricksjazzes-sanlituns-live-music-scene
Responsibilities were to:
Choose clients individually and create a program with only 200 top
consumers participating in our program;
Contact all Beijing official media and bloggers to write articles
about our venue;
Coordinate band rehearsals;
Arrange beverage tasting and training with all staff;
Plan weekly working hours and possible sponsor meetings;
Plan the meetings with the company or organizations weekly and
hold parties at our venue;
Arrange and meet with embassies and hold monthly gatherings at
our site;
Upload activities on social media, such as Facebook, Instagram,
WeChat group, WeChat official account
Marketing Planning Manager, China World Hotel & Segrace
Beijing, China
January-2016 December-2016
Contacted our five-star hotel Catering Manager and F&B
Assistant to organize the menu and the event according to the
budget of the client,
Responsible for introducing the company's products and
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services to the industry and major customers in our close by
area;
Do a good job of market information collection and feedback
for the industry program to provide the necessary essential
data information support to develop customers networking;
Phone call the clients that just signed a deal on arranging their
events at our venue;
Plan and organize activities and sales to strengthen
cooperation with businesses;
Effective development of service projects, according to
market feedback and needs;
Customer Relationship Maintenance: Promoting online and
offline customers through more diversified platforms such as
Wechat moments, Facebook, websites and cooperating with
other event planners to organize various user activities to
provide more exciting events for all old and new clients.
Marketing Planning Manager, Clubzone
Beijing, China
March-2014-January-2015
Promote and sell our products and services to our clients in
Portuguese, English, French, and Spanish;
Collect and understand and all kinds of tourism market information,
to determine the different periods of publicity and publicity
strategies and methods;
Cooperate closely with the sales staff of potential clients;
Responsible for arranging the production of a variety of company's
latest promotional materials, and plan and adapt the best strategies
to reach the target clients;
Maintain good relations with all the companies that we cooperate
with by maintaining a constant monthly or weekly email and phone
call to check on performance;
Maintain the continuous good relationship with online media and
paper media;
The establishment of public relations work plan, management
system, work procedures to ensure the success of the above tasks
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Customer Service Representative & Multi market trainer,
www.lightinthebox.com
Beijing, China
March-2011March-2014
Responsible for training and mentoring remote customer services
representatives in English, French, and Portuguese;
Organize weekly meetings with the Portuguese department to
discuss ways to increase sales and reduce complaints;
Responsible for the company's product industry, sales and
marketing within the region;
Follow the Marketing Plan;
Open up new markets, develop new customers, increase product
sales range;
Collect and analyze the data and performance of our direct
competitors;
Manage and maintain customer relationships and long-term
strategic cooperation plans between our company and clients.
Portuguese IT tester, Neusoft
Beijing, China
September-2010 March-2011
Conduct manual and automated tests to ensure the software created
by developers is fit for purpose and any bugs or issues are removed
within a product before it gets deployed to everyday users.
Proofreading of translation table
(still do remote freelance work for similar companies like Pandora,
BeyondeSoft, Symbio- remote IT testing, bug reporting ,
Proofreading of translation table )
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Education
LANGUAGES AND BUSINESS SKILLS/-
Universidade de Aveiro, Portugal
During my Bachelor’s I was a volunteer in companies using
Portuguese, Spanish, French, English, and Chinese to facilitate
the communication to solve problems and make business to
business communication easier.
Language Course/-
Beijing Languages and Culture University
Beijing, China
The intensive classes were mainly about grammar, listening,
business, geography, translation to improve my mandarin. I
finished my studies in the Upper Advanced Level of Mandarin.
(高级上）
Language Course
Mandarin Training Center, Taipei-
Taipei, Taiwan
I had speaking, grammar, business, and reading and
handwriting analyses classes to better understand traditional
mandarin.
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Volunteer Experience and Leadership
UEFA, volunteer on the media and marketing
Portugal, 2004 to 2008
Translate and interpret for the football players and international
journalist at the conference room and media room to solve any
problem that could come. Completed first aid training to help
any person that needed help before the ambulance arrives.
This intensive training gives you the perspective on how to
work efficiently in a multinational organization.
http://www.voluntariado.pt/tpl_intro_destaque.asp?233.0
MTV, Activities Organizer
Portugal, 2004 to 2006
Creating and promoting fun activities to keep the brand MTV
the most interesting during all Music Festivals in Portugal. Each
festival lasts five days, and we have to cooperate with the
backstage, MTV host, to schedule the right timing to have
direct broadcast and interactive activities with the host and the
crowd.
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