Vera Chinonye Agbowu

Agbowu vera Chinonye No, 37 Nru boys Enugu state, 401010-- https://www.linkedin.com/in/agbowu-vera-chinonye-588aa5253/ Objective Dedicated and compassionate Medical Virtual Assistant and Customer Service Specialist with a degree in Health Education and extensive experience in administrative support, patient coordination, and customer service. Seeking to leverage my skills and expertise to provide exceptional support to healthcare professionals and enhance patient experiences. Professional Experience Medical Virtual Assistant Great Medical Hospital Enugu state. January 2022—July 2024 ● Provide comprehensive administrative support to healthcare providers, including managing schedules, coordinating appointments, and handling patient communications. ● Utilize electronic health record (EHR) systems to update patient information, process referrals, and manage medical documentation. ● Conduct patient follow-ups via phone and email to ensure compliance with treatment plans and address any concerns. ● Assist in the preparation of medical reports, billing, and coding to ensure accurate and timely submission of insurance claims. ● Maintain confidentiality and adhere to HIPAA regulations in all patient interactions and data management. Customer Service Specialist Mandas Medical stores Lagos NIgieria September 2021–December 2021 ● Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and providing information about products and services. 2 ● Developed and maintained positive relationships with customers, ensuring their needs were met and their expectations exceeded. ● Utilized CRM software to track and document customer interactions, ensuring accurate records and efficient follow-up. ● Trained and mentored new customer service representatives, fostering a collaborative and high-performing team environment. ● Implemented feedback and improvement strategies to enhance customer satisfaction and retention. Education Bachelor of Science in Health Education University of Nigeria. Enugu state July 2021 Skills ● Proficient in electronic health record (EHR) systems and medical billing software ● Strong understanding of medical terminology and healthcare regulations ● Excellent verbal and written communication skills ● Highly organized with exceptional attention to detail ● Ability to multitask and manage time effectively in a fast-paced environment ● Customer-focused with strong problem-solving abilities ● Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software Certifications ● HIPAA Certification ● Customer Relationship Management ● Best practices in customer support