Venus Tuiza Tagapan

I am a motivated and detail-oriented Virtual Assistant with a background in Human Resource Development Management and hands-on experience in HR operations, administrative support, and customer service. I completed my Bachelor’s degree in Human Resource Development Management and gained practical experience through my HR and Administrative OJT, where I supported daily HR functions such as applicant screening, interview scheduling, file management, and onboarding documentation.

I also worked as a Customer Service Representative for a telecom account, where I handled customer inquiries through calls and chat, updated CRM systems, and ensured accurate documentation of every interaction. This role helped me develop strong communication skills, problem-solving ability, and professionalism when dealing with different types of clients and concerns. I learned how to work under pressure, manage time effectively, and maintain a high level of accuracy in data entry and reporting.

During my HR OJT and customer service experience, I handled tasks such as maintaining employee records, assisting in recruitment processes, coordinating schedules, preparing documents, and supporting daily operations of the team. I am detail-oriented, organized, and dependable, and I take pride in completing tasks efficiently and accurately. I am comfortable using Google Workspace, Microsoft Office, CRM tools, and online communication platforms such as Zoom, Microsoft Teams, and Slack.

As a Virtual Assistant, I am eager to provide reliable administrative support, manage calendars, handle emails, perform data entry, and assist in customer service tasks. I am open to learning new tools and systems and continuously improving my skills to provide better service to clients. I value professionalism, confidentiality, and accountability in every task that I handle.

I am looking for an opportunity where I can grow while contributing my skills in HR support, customer service, and administrative assistance. My goal is to be a reliable virtual partner who helps clients stay organized, save time, and improve productivity.