Venus Oposculo

Venus Oposculo Sales professional with extensive experience in account and customer Contact relationship management. Team player. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow Address brand visibility. 2033, Onyx St. Paco, Manila, NCR, 1017 Work History Phone- 2014-06 - Sales Account Manager 2020-03 Buena Vista Travel N Tours Transport Inc., Manila, NCR - • Collaborated with sales team to deliver 100% sales m E-mail target and increase revenue • Forecasted monthly sales and set strategies to achieve sales target • Reported sales performance on regular basis • Monitored market conditions, trends, and Skills Contract negotiations competitor actions to adjust strategies and achieve sales goals Customer service • Worked diligently to promote loyalty with clients and provide support to resolve any complaints or issues • Anticipated clients' needs by staying in touch on regular basis Proficiency in Filipino and English Language • Maintained high standards of customer service by answering pricing, service availability, use and credit Sales and contact reports questions accurately • Created proposals for new and repeat customer business transactions 2009-09 - Sales Supervisor/Sales Account Executive 2014-05 Manila Ocean Park, Manila, NCR • Worked jointly with team members to assist with closing sales and upselling of products and services. • Applied solid market knowledge and business operations expertise to strengthen processes and achieve targets. • Assessed sales reports to identify and enhance sales performance and capitalize on emerging trends. Software Microsoft Office SAP ERP . • Trained team members in successful strategies to meet operational and sales targets of 100% • Organized and coordinated sales team schedules to align obligations for both clients and company. • Submitted reports to senior management to aid in business decision-making and planning. 2008-06 - Customer Service Representative 2009-06 Sykes Aisa Inc., Pasig City, NCR • Provided customer support and telemarketing initiatives through phone and/or email for at least 20 clients per day • Adhered to Service Level Agreement set by clients • Followed team's defined process and procedures and company policies • Ensured required information was logged into central information system pertaining to customer information and request • Provided accurate solution in timely manner • Generated daily operational reports; i.e. Project/Campaign update Education 1994-06 - Bachelor of Science: Commerce 1998-03 Saint Louis University - Baguio City • Majored in Management Microsoft Office Knowledgeable in different Microsoft Office tools like Word, Excel, and Powerpoint