WORK EXPERIENCE
Email Customer Support
Bellroy
November 2020- February 2021
Assisting customers with deliveries and return, exchange and refund requests as well
product related inquiries
Guest Support Services
VENUS MANALO
The Collectic Hotels
May 2018- August 2020
- Responding to guest enquiries about hotel reservations both via phone call, email, live
chat and facebook page.
Techinical Support Representative/ Customer Service Representative
PERSONAL BACKGROUND
Virtual professional specializing in
Customer Service, Email handling
and Data Entry
November 2010- May 2014
July 2016- February 2017
-Answering phone calls and email regarding technical issues for a telecommunications
company in New Zealand. (November 2010- May 2014)
- Answering phone calls and emails about mental health benefits of a patient for a
Health Care provider in The United States of America (July 2016- February 2017)
Customer Service/ Sales Representative
Alorica Phils. | August 14- June 2016
- Providing customer service for an email provider (AOL) in the United States of
America.
HIGHLIGTED SKILLS
- Responsible for organizing and responding
to emails.
- Responsible for making sure of quality
inbound and outbound calls.
- Responsible for monitoring and proper
tagging of tickets.
- Responsible in providing correct
information for a booking enquiries. in a
timely manner.
- Responsible for processing payments ahead
of time for a certain booking.
PREVIOUS EDUCATION
Manuel S. Enverga University Foundation Inc.
Bachelor Science in Computer Science
S.Y-
Sta. Catalina National High School
S.Y-
San Isidro Elementary School
S.Y-
MY REFERENCES
CONTACT DETAILS
Cell:-
Home:-
Email:-Linkedin: https://www.linkedin.com/in/venus-manalo19ba85169/
Arceli Libunao
Reservations Manager
-
Joanne Luna
Customer Support
-
Facebook: @librandavenz
Jean Pierrie Agnes
Customer Service Team Lead
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