Venus Imelie Tagub

VENUS IMELIE TAGUB- Career Overview Motivated private tutor with extensive knowledge of the education system and educational testing standards. Exceptional communicator with advanced problem-solving skills. Versed in collaborating with teachers and parents to best meet each individual’s unique needs. Attentive to the physical, emotional, intellectual and social needs of each student. Highly enthusiastic customer service professional with client interface experience. Core Strengths      Active listening skills Fluent in English Strong communicator Patient Strong organizational skills Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Private Tutor  Facilitated small reading and writing groups, phonics groups and math groups for grades 1 through 6. Helped more than 15 students reach their IEP goals. Work Experience Admin Staff May 2015 to current Bplus Outsourcing Solutions- Cagayan de Oro City, Misamis Oriental Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Private Tutor June 2003 to May 2008 Self Employed- Los Banos, Laguna Promoted language development skills through reading and storytelling. Applied the positive reinforcement method to redirect negative behaviors. Communicated effectively with educators from various grade levels. Supported students in developing strategies for individual needs and classroom group dynamics. Physically and verbally interacted with students throughout the day to keep them engaged. Educational Background College Undergraduate, Bachelor of Secondary Education Major in English Xavier University Ateneo de Cagayan-Cagayan de Oro City, Misamis Oriental Philippines Coursework in Education Coursework in Health and Safety for Children