Venu Somarajan

VENU SOMARAJAN Mobile:- Email-CAREER OBJECTIVE To achieve the highest possible level of professional and technical competency in the field of Tourism Administration and support with my full zeal and knowledge and to gain the most valuable experience. PROFESSIONAL PROFILE  Experienced professional with proven track record of success in the service industry.  Creative problem solver with highly developed people management skills, equally strong in strategic and analytical skills.  Events Specialist – F1 Abu Dhabi, WorldSkills, WPC, Golf Championships, Volvo Ocean Race, ATM Dubai. HIGHLIGHTS:      Professionally qualified in Tourism (M.T.A) Management and integration of dynamic distribution of Hotel chains & Car rentals Well experienced in the Service Industry – People Management & Guest Relations Creating Process flows, Define and Monitor SLAs  Management of various booking platforms     CMS, XML, API Integration, System training Experience in managing system migrations and planning Experience in marketing collaboration and tactical activity Key role is SAP integration of EY Holidays along with Audit and Tax teams GDS Ticketing proficiency Work Experiences: May 2015– Sep2020 Etihad Airways, Abu Dhabi, United Arab Emirates Systems Officer in Etihad Holidays /Hala Abu Dhabi (Events) Department                 Management of Holidays booking engines (Platforms; Trisept Solutions, USA & Go Quo, Malaysia) Product Building, dynamic connectivity of global hotel chains Maintenance of booking engine for different channels & vendors Responsible for continuous XML and CMS updates Landing page creation, White labelling, Site editions (Language and currencies) API Integrations for EY Holidays – Hotel Chains, Car Rentals Creating Process Flows, Defining SLAs for stake holders and its monitoring Planning Business sessions with stake holders to define road map and time frames Assisting Tax, Audit and Finance teams for BAU and audit purposes Deputy to the Manager, User access management Staff Management and trainings. Key role in maintaining relationships with internal/external stake holders Maintain contact with Payment Solution team for Payment gateway MIDs setups Co-ordinating with senior management, Marketing, eCommerce, Product, Procurement, Operations and Retail Sales Teams Review process flows and performances to find gaps and inform higher management Reporting tools and guidance, Arrange and handle training sessions Project lead is SAP integration with SAP, Tax and Finance teams May2013 – Apr 2015 Etihad Airways, Abu Dhabi, United Arab Emirates Holidays Systems Coordinator in Etihad Holidays  Database Management of Holidays booking system (Trisept Solutions), Holidays Products and services updates.  Static contracts loading to the merchandise platform  Access control for users  Inventory management of all tourism products  Deputy to systems team leader to manage the team, trainings and development  Coordinating with Product, Operations and Retail Sales Team  Assistance to Product Managers & Officers Oct 2008 Apr 2013 Etihad Airways, Abu Dhabi, United Arab Emirates Senior Ticketing & Holidays Sales and Servicing Consultant  Ticketing & Reservation. GDS used:- Amadeus & Sabre  Handling of Holidays, packages & all Etihad Airways ancillary products  Assistance to all Etihad Guests& Guest Relationship management and feedback  CRS reservation/ticketing  Database management of FIT guests & sales Aug 2007 Sep 2008 Abu Dhabi Travel Bureau, Abu Dhabi Senior Tour Coordinator  Overall responsibility of Operations and FIT Sales  Guest relationship, feedback and management  Business agreement & contracting with DMC’s, tour operators& travel agents  Tour package formulation and costing for FIT and Groups  Recruiting team members  Planning, organizing & implementing promotional activities Sep 2006 Jun 2007 Back Water Ripples Resort, Kerala, India Reservation in Charge  Coordination of marketing activities, accounts, reservation and HR departments  Management of Corporate deals with travel agents and companies  Guest relationship, feedback and management Aug 2005 Aug 2006 Creative Tours and Travels, Trivandrum, India Reservation & Ticketing Executive  Customer liaison and coordination of airfare ticketing, hotel, train, bus reservations & visa procedures Educational Qualifications:- -2000 Master of Tourism Administration M.G University, Kerala, India. (University 2nd Rank) Diploma in Physics, KTH, Sweden. Diploma in Software, ER & DCI, Kerala, India. (Computer Proficiency) Bachelor of Science (Physics), Kerala University, Kerala, India. Languages Spoken: - English, Hindi and Malayalam References: - Upon Request