Venkatachalam B

B Venkatachalam. A 6, Chola Apartments, 1st Main Road, Ramalinga Nagar, Woraiur, TIRUCHIRAPALLI 620003 Mob: - /- Email: -Synopsis: A competent and dynamic General Management / Operations professional with an enriching career experience of over 30 years. Key expertise: Operations Planning ~ People Management ~ Business Strategy Planning ~ Sales & Marketing ~ Channel Management ~ Relationship Management Objective: Seeking a challenging senior-level position in Service Industry. Ready to relocate South India. Additional Excellence in: Market Research & Analysis ~ Channel Development ~ Budget Planning ~ Brand Management ~ Recruitment & Training ~ Team Building ~ Key Account Management ~ MIS Report Preparation ~ Liaison ~ Techno Commercial Negotiations Professional Synopsis A competent and dynamic professional, fully conversant with operations management and sales & marketing, adept at conceptualizing, planning & implementing business strategies as per established company objectives, policies etc., to achieve targeted profitability & growth of business. Exposure to multiple fields & functions utilizing expertise in strategic planning, marketing & sales management, channel management, leadership & operations, team management, relationship management and customer service. Expertise in developing & managing retail channels to derive the required market share, revenue and profit for the organization. Proficient in developing & streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters. A good administrator with an ability to handle all activities pertaining to management of Retail Outlets. Effective communicator & team leader with strong analytical, problem solving & organizational abilities and proven record of accomplishment of forging business partnerships. Key Functional Areas Operations Strategic utilization of available resources and sourcing new avenues to facilitate the existing business and the orders processed. Setting up systems and procedures for the relevant teams and departments to ensure harmonious flow of work and information to meet the requirements of customers, from time to time. Coordinating with functional heads of concerned departments, to ensure a smooth workflow. Monitoring the quality of goods before dispatch and conduct quality audits to ensure minimum rejections. Customer Relationship Management Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms. Attending to customer’s complaints and undertaking steps for effectively resolving them. Interacting with the customers to gather their feedback regarding the product satisfaction. Team Management Recruiting, training & motivating teams & ensuring quality services in the market. Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual & group targets. Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members. Career Summary Sri Vignesh Vidyalaya Sr Sec School, Tiruchirapalli Admin Officer – Sep’2018 – Feb 2020 Company Profile Established in the year 2006, this co-education school is governed by the CBSE for classes I-XII.As our school is committed to impart quality education, the school offers learning solutions. Significant contributions: Streamlined admin process, Online updation of PF, Bio matric etc. Assured Best Care Hospital P Ltd, Tiruchirapalli Asst.Manager-Floor Trichy – Oct’2017 – May’ 2018 Assured Best Care Hospital (ABC Hospital), is a Trichy based 100 bed hospital providing secondary and tertiary health care for the population since 2003. The hospital is an established referral centre for critical care, traumatology and organ transplantation. The hospital strives to provide modern health care at affordable costs and high safety standards. Significant contributions: Taken charge in Night shifts to support emergency cases and walk in patient and in-house support. SRM Institute of Medical Sciences, Chennai Asst. Manager Health Care Services – Aug 2015 – Sep’2017 Company Profile SIMS Hospital - Vada Palani, Chennai renders 360-degree advanced tertiary healthcare services with multi-super specialty. With the finest combination of experience, expertise, state-of-the-art technology and well-coordinated patient centric teamwork, every step is aimed at ensuring excellence in patient care. Handling LAB Logistics and stores management. Significant contributions Incited Logistic process for Blood samples collection from Information centers from eastern and northeastern centers. Providing Patients services, calls received from Just dial services Previous Assignments Trans treasure Services India P Ltd HR & Admin – Apr 2014 –July 2015 Molecule 7 Hospitals & Medical Institution P Ltd., Operation Manger – Dec 2013 – Mar 2014 Bulk trans SCM Ltd., New Delhi Regional Manager- Ops – Feb 2009 – Nov 2013 Education Master of Commerce (M. Com), Bharathidasan University, 1995 B. Com, Osmania University, 1987 Diploma in Computer Programming (Basic, COBOL & FORTRAN 77), BDPS, 1984 Certificate Course in Computers, Computer Point, 1991 Trainings Customer Relationship Management Branch Operations and Management Personal Development Personal Details Date of Birth: 27th Apr 1964 Languages Known: English, Hindi, Tamil, Marathi, Kannada, Punjabi